Transportation Dispatcher

HTO EMP•Fort Worth, TX

About The Position

HTeaO is seeking a highly organized, calm-under-pressure Transportation Dispatcher to coordinate daily fleet movements and ensure stores receive their orders on time. The dispatcher plans and adjusts routes, assigns drivers and equipment, supports drivers on the road, resolves operational issues, and helps maintain a compliant, safe, and efficient fleet. The schedule includes early starts, occasional evenings, and an on-call rotation for day and night route coverage. The role also coordinates with warehouse teams, monitors delivery quality and fleet compliance, schedules preventive maintenance, and reports on delivery performance and operating costs. Success includes smooth route execution, responsive driver support, accurate and timely store deliveries, strong compliance, and routing improvements that reduce mileage and costs.

Requirements

At least 3 years of dispatching experience for a private fleet or carrier; food, beverage, or route-based experience is preferred.
Working knowledge of HOS, ELDs, and DVIRs.
Hands-on experience with routing/TMS and fleet-tracking software.
Strong Excel skills.
Calm, decisive problem-solving skills and ability to thrive when operations become chaotic.
Clear, direct communication skills with drivers, warehouse teams, and store operators.

Nice To Haves

Experience with multi-stop retail delivery or franchise networks.
Class A CDL or prior driving experience.
Familiarity with NetSuite or WMS platforms.

Responsibilities

Build, publish, and adjust daily and weekly route plans for day and night deliveries.
Assign drivers and equipment to routes and rebalance assignments when volume, weather, or staffing changes.
Track trucks in real time and communicate ETAs, delays, and issues to store teams.
Act as the first point of contact for drivers on the road, coordinating responses to breakdowns, accidents, load issues, and access problems.
Coordinate with warehouse teams on load timing, pallet counts, and order cutoffs.
Manage driver hours to ensure compliance with Hours of Service (HOS) regulations.
Review ELD logs and DVIRs daily; refer defects to maintenance and keep units out of service until issues are resolved.
Schedule preventive maintenance around route needs to minimize downtime.
Log delivery exceptions, including shortages, damages, refusals, and late stops, and ensure timely resolution.
Report weekly on on-time delivery performance, miles, stops per route, and cost per stop.
Identify routing improvements that reduce miles, improve efficiency, and optimize fleet utilization.