Transportation Dispatcher

Birite•Brisbane, CA

2d•Onsite

About The Position

BiRite Foodservice Distributors is a third generation, family-owned company that offers you a Complete Foodservice Solution. We offer unsurpassed service to all areas of foodservice throughout the greater Bay Area and Sacramento. Since 1966 we have focused on being the best foodservice partner in the Bay Area. We remain committed to serving our community with quality products, timely deliveries, and competitive pricing. The Transportation Dispatcher is responsible for coordinating and monitoring daily delivery routes to support the safe, efficient, and timely delivery of products. The Transportation Dispatcher serves as the primary communication hub between drivers, supervisors, and customers, providing timely updates, effective coordination, and prompt resolution of operational issues throughout the day.

Requirements

Strong verbal and written communication skills, including the ability to communicate effectively with drivers by phone and compose clear, professional emails.
Ability to multitask and prioritize responsibilities, and adapt in a fast-paced environment.
Reliable attendance and punctuality with a strong commitment to meeting scheduling and operational requirements.
Basic computer proficiency, including email, scheduling applications and spreadsheets.

Nice To Haves

A valid Class A driver’s license (CDL) is preferred, but not required.
Previous dispatch, logistics, transportation or foodservice distribution experience is preferred; however, training will be provided to the right candidate.

Responsibilities

Monitor and track delivery routes throughout the day; alert supervisors and trainers when a route is delayed by one hour or more.
Contact drivers directly to confirm ETAs and update the team accordingly.
Monitor driver lunch breaks to support route efficiency and minimize delivery delays.
Review and verify DVIRs (Driver Vehicle Inspection Reports) and follow up on any reported issues as needed.
Monitor delivery scanning percentages to ensure deliveries are accurately scanned and documented.
Respond promptly and professionally to emails and inquiries from sales staff, managers, and Company owners.
Communicate account-related messages and updates received via email to drivers and the appropriate teams.
Schedule backhauls and coordinate pick-up and delivery appointment times with vendors.
Communicate schedule changes, route delays, and operational updates clearly and promptly.
Provide day-to-day operational support to supervisors and trainers to facilitate efficient transportation and delivery operations.

Benefits

Health, Dental, and Vision Insurance (after completion of 60-day introductory period)
Health Savings Account (HSA)
Employee Assistance Program (EAP)
401(k) with Employer Matching (after 6 months of continuous service)
Paid Time Off (PTO) and Paid Holidays
Employee Anniversary Bonus (5-year increments)
Employer-Paid Basic Life and Basic AD&D Insurance
Voluntary Life and AD&D Insurance
Profit Sharing (after 1 year of continuous service)
Attendance Bonus Program