Transportation Dispatcher
About The Position
HTeaO is seeking a highly organized, calm-under-pressure Transportation Dispatcher to manage the daily movement of its fleet and help ensure stores receive the products they need on time. The role builds and adjusts routes, supports drivers on the road, resolves operational problems, and helps maintain a compliant, safe, and efficient fleet. The schedule involves early starts, occasional evenings, and an on-call rotation covering day and night routes. The dispatcher works closely with drivers, warehouse teams, maintenance, and store operators to coordinate deliveries and respond to changing conditions.
Requirements
- At least 3 years of dispatching experience for a private fleet or carrier; food, beverage, or route-based experience is preferred.
- Working knowledge of HOS, ELDs, and DVIRs.
- Hands-on experience with routing/TMS and fleet tracking software.
- Strong Excel skills.
- Ability to solve problems calmly and decisively in a chaotic, fast-moving environment.
- Clear, direct communication with drivers, warehouse teams, and store operators.
Nice To Haves
- Experience with multi-stop retail delivery or franchise networks.
- Class A CDL or prior driving experience.
- Familiarity with NetSuite or WMS platforms.
Responsibilities
- Build, publish, and adjust daily and weekly route plans for day and night delivery runs.
- Assign drivers and equipment to routes and rebalance assignments when volume, weather, or staffing changes.
- Track trucks in real time and communicate ETAs, delays, and issues to store teams.
- Serve as the first point of contact for drivers experiencing breakdowns, accidents, load issues, or access problems.
- Coordinate with warehouse teams on load timing, pallet counts, and order cutoffs.
- Manage driver hours to ensure compliance with Hours of Service (HOS) regulations.
- Review ELD logs and DVIRs daily, refer defects to maintenance, and hold units out of service until resolved.
- Schedule preventive maintenance around route needs to minimize downtime.
- Log delivery exceptions, including shorts, damages, refusals, and late stops, and ensure timely resolution.
- Report weekly on on-time delivery performance, miles, stops per route, and cost per stop.
- Identify routing improvements that reduce miles, improve efficiency, and optimize fleet utilization.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
