Scheduler/Dispatcher - Patient Transportation

Singing River Health System • Pascagoula, MS

1d • Onsite

About The Position

The Scheduler / Dispatcher performs day-to-day scheduling and dispatch activities for the Patient Transportation Department. The role schedules clients for transportation to and from medical appointments and communicates with drivers to help ensure on-time transport. The Scheduler / Dispatcher evaluates driver schedules and routes and adjusts them as needed to support efficient, cost-effective daily operations.

The position requires a thorough working knowledge of departmental software, telephones, radios, protocols, policies, and procedures. The Scheduler / Dispatcher completes assigned reports and transport documents and assists the Supervisor with collecting data and preparing required bi-weekly, monthly, and on-demand departmental reports. If the employee meets the additional preferred certification requirements for Patient Transportation Specialist, they may occasionally be required to drive a department fleet vehicle.

The role is based at Singing River Pascagoula Hospital and is scheduled Monday through Friday, 8:30 AM to 5:00 PM. The position reports to the Patient Transportation Supervisor and does not supervise other employees.

Requirements

• High school graduate or equivalent.
• Demonstrated ability to use a computer proficiently, including keyboard proficiency, and other office technology such as telephone and fax.
• Proficient with MS Outlook and Word.
• Strong written and verbal communication skills, including the ability to receive and provide information in person and by telephone.
• Ability to demonstrate sound assessment and decision-making, attention to detail, and multitasking in complex situations.
• Ability to work under pressure, meet deadlines, and maintain emotional stability in high-stress situations.
• Ability to maintain collaborative and respectful working relationships throughout SRHS and with other organizations.
• Superior customer service skills and professional etiquette.
• If maintaining a current CDL, proof of annual MDOT inspection and physical is required.
• If maintaining a current CDL, must meet minimum Mississippi Department of Transportation requirements for staff involved in the Elderly and Disabled Transportation Program.
• Ability to meet the physical, sensory, and activity demands described in the posting, including frequent office movement, repetitive keyboard use, and remaining active for extended periods.
• Ability to work assigned schedules, with the understanding that days off, shifts, or weekends may change according to hospital needs.

Nice To Haves

• Commercial Driver’s License (CDL) with a ‘P’ endorsement.
• One year of scheduling and/or dispatching experience.
• Experience in public transportation.

Responsibilities

• Schedule clients for transportation to and from medical appointments.
• Maintain communication with drivers to help ensure on-time transport.
• Evaluate driver schedules and routes and make adjustments as necessary for efficient, cost-effective daily operations.
• Maintain working knowledge and proficiency in departmental software, telephones, radios, protocols, policies, and procedures.
• Complete assigned reports and transport documents.
• Assist the Supervisor with data collection and required bi-weekly, monthly, and on-demand departmental reports.
• Occasionally drive a department fleet vehicle if the employee meets the additional preferred certification requirements for Patient Transportation Specialist.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED