Transportation Dispatcher

Vail Resorts • Truckee, CA

5d • $17 - $18

About The Position

The Transportation Dispatcher coordinates daily transportation operations to provide safe, efficient, and reliable service for guests, employees, and resort partners. The role is the primary communication link between drivers, guests, resort departments, and management. It monitors schedules, responds to operational changes, and supports excellent customer service.

This is a full-time, winter-seasonal position for the 2026/2027 season. The listed starting wage is $16.90–$18.45 per hour. Applicants must be at least 21 years old. Housing is not available.

Requirements

• High school diploma or equivalent.
• Customer service, transportation, dispatch, hospitality, or operations experience.
• Strong communication skills.
• Computer proficiency.
• Flexible schedule availability.
• Must be at least 21 years old.

Nice To Haves

• Previous dispatching experience.
• Ski resort or hospitality experience.
• Knowledge of mountain road conditions and winter operations.

Responsibilities

• Coordinate and monitor daily guest shuttle, employee transportation, special event, and charter services.
• Assign drivers, vehicles, and routes according to operational needs.
• Maintain real-time communication with drivers using radio, phone, and dispatch software.
• Monitor vehicle locations, schedules, passenger volumes, and service levels throughout the day.
• Adjust routes and schedules in response to traffic, weather, vehicle breakdowns, and other operational changes.
• Support on-time performance and efficient use of transportation resources.
• Respond professionally and courteously to guest and employee transportation requests.
• Provide information about shuttle schedules, pickup locations, resort facilities, and transportation options.
• Resolve transportation concerns and service issues promptly.
• Communicate delays, route changes, and service disruptions to guests and resort departments.
• Promote and support a safety-first culture in the transportation department.
• Monitor driver compliance with resort policies and transportation regulations.
• Assist with accident, incident, and emergency response procedures.
• Maintain accurate records of driver assignments, incidents, and operational activities.

Benefits

• Free employee passes.
• Discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• Wellness benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED