Transportation Dispatcher

Garelick Farms•Town of East Greenbush, NY

About The Position

Work under a moderate degree of supervision to coordinate the scheduling and dispatching of truck drivers and ensure timely, efficient delivery of product shipments. Perform routine duties independently and resolve straightforward issues using standard procedures, seeking assistance for uncommon, new, or complicated situations. The role involves coordinating raw milk and product shipments, supporting drivers and customers, monitoring deliveries and costs, maintaining accurate records, and ensuring dispatch activities comply with applicable transportation regulations.

Requirements

High school diploma or equivalent.
One to three years of dispatching, logistics, transportation, customer service, or related experience.
Certification and/or license may be required during employment.
Knowledge of and skill with Microsoft Office Suite and company computer systems.
Knowledge of the supported geographic region and logistics and transportation regulations.
Customer service skills.
Ability to analyze logistical movements and adjustments to optimize operations.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to organize time, energy, and resources effectively.
Ability to problem-solve and make decisions under pressure while remaining calm and composed.
Ability to balance tolerance and assertiveness when dealing with customers and drivers.
Ability to multitask and prioritize work responsibilities.
Accuracy and attention to detail.
Ability to work independently and as part of a team.
Ability to read, write, and speak English.

Responsibilities

Schedule and dispatch daily loads and shipments of raw milk and other products to meet customer needs, optimize routes, reduce costs, and improve efficiency.
Assign approved drivers to loads based on availability, capacity, and deadlines, and confirm load and delivery dates and times.
Audit driver compliance with schedules.
Coordinate communication among drivers, customers, and internal contacts; provide instructions and shipment updates, communicate changes, and address issues.
Develop and maintain relationships with carriers and drivers, understanding their needs, schedules, and physical limitations while communicating customer and distribution requirements.
Understand customer contracts, volumes and quantities, operating schedules, warehouse schedules, and special requirements.
Monitor raw milk movements to help keep producers qualified during qualifying months and between Federal Orders, and maximize applicable diversions and transportation credits.
Assemble outgoing loads and coordinate orders with company depots, plants, warehouses, and other locations to maximize carrier load weights and volume.
Monitor secondary freight costs and work to minimize them when scheduling deliveries.
Track deliveries from load assembly through delivery, monitor truck and shipment status using tracking systems, and promptly address delays or other issues.
Respond to emergencies such as accidents, traffic delays, and equipment malfunctions by coordinating solutions with drivers and others.
Ensure dispatch activities comply with federal and state transportation regulations and stay current on relevant changes affecting the trucking or dairy industries.
Respond to customer inquiries and concerns about delivery times, delays, and related matters, maintaining customer satisfaction through communication and problem resolution.
Provide drivers with directions, load information, and other logistical support.
Match proof-of-delivery documents, approve carrier invoices, and validate charges.
Work with other groups to resolve discrepancies between incoming manifests and the dispatch schedule.
Maintain accurate system and spreadsheet records, including proof of delivery, bills of lading, receiving credits, customer receipts, delivery schedules, carrier and hauler information, and costs; prepare regular and ad-hoc reports.
Seek and negotiate the lowest carrier costs within established authority limits.
May manage the sale or disposal of distressed loads and track them in the rejected-load database, maintaining timely and accurate records of quality results, disposition, and sale price.