Transportation Dispatcher

gategroup • Newark, NJ

1d

About The Position

The Transportation Dispatcher provides primary administrative support for a major client’s operations. The role analyzes flight and meal-order information, prepares driver run sheets, assigns drivers to gates and flights, and checks that services meet customer specifications. The dispatcher tracks operational changes, communicates updates to drivers and other parties, supports workflow and customer-problem resolution, and logs customer concerns. The position periodically rotates between scheduled and vacation-relief shifts and may rotate between day and night shifts.

Requirements

• High school diploma.
• At least 2 years of general work experience in an office or warehouse facility.
• At least 1 year of experience directing the work of others.
• Valid driver’s license and ability to drive on the ramp; must be at least 21 years old.
• Ability to multitask in a hectic environment.
• Detail-oriented, with the ability to remain calm in a high-pressure environment.
• Ability to work with minimal supervision in an off-site environment and make independent decisions.
• Ability to compile data from multiple sources with a high degree of accuracy.
• Ability to communicate status changes to all parties in a timely manner.
• Drive to document and improve processes.
• Ability to develop rapport with the major client.

Nice To Haves

• Associate’s degree.
• 1–2 years of shipping/receiving experience.

Responsibilities

• Analyze data from custom computer screens and prepare driver run sheets for each flight.
• Assign drivers to gates and flights.
• Check that cooler contents and meals meet customer specifications as part of quality assurance.
• Monitor drivers’ kitchen departure times.
• Track changes to flights, gates, meal orders, and other flight details.
• Serve as backup supervisor when the supervisor is on the ramp by relaying flight changes to ramp drivers, directing workflow, and resolving customer problems.
• Verify that drivers complete run sheets accurately and that times, aircraft changes, service levels, and quantities meet customer specifications.
• Answer and log customer calls, concerns, and complaints, and recommend solutions to ongoing issues.

Benefits

• Paid time off.
• 401(k) with company match.
• Company-sponsored life insurance.
• Medical, dental, and vision plans.
• Voluntary short-term and long-term disability insurance.
• Voluntary life, accident, and hospital plans.
• Employee Assistance Program.
• Employee discounts.
• Free hot, healthy meals for unit operations roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED