Dispatcher (Transportation)

SpartanNash • Bluefield, VA

9d • Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company serving customers through a global supply chain network. The Dispatcher (Transportation) role is responsible for dispatching driver schedules and routes and coordinating with customers and warehouse operations to support accurate, timely, and efficient operations while providing a high level of customer service. The position is located at 2120 Falls Mills Road, Bluefield, Virginia 24605, and is scheduled Tuesday through Friday, 7:00 AM to 7:00 PM. Compensation is $18.00–$23.00, depending on experience.

The associate works in a typical office environment and is rarely exposed to outside weather conditions. Depending on the work area, temperatures may vary; noise is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment. The role may require lifting or moving up to 20 pounds and frequently involves sitting, standing, and walking.

Requirements

• High school diploma or GED.
• Two years of logistics or transportation experience.
• Basic knowledge of dispatch operations.
• Good written and verbal communication and customer service skills, including the ability to interact with associates at all levels and external customers.
• Ability to work in a fast-paced environment.
• Detail-oriented, organized, and able to prioritize and multitask.
• Good problem-solving and follow-up skills.
• Working knowledge of logistics operations.
• Proficiency in Microsoft Office, including Excel and Word.
• Basic knowledge of DOT regulations and familiarity with transportation systems.

Nice To Haves

• Associate degree in Business Administration, or college coursework in Business Administration, Supply Chain, or another related area.
• Cadec experience.

Responsibilities

• Dispatch driver schedules and routes for load pickups and deliveries, coordinating with customers and warehouse operations.
• Follow up on, resolve, and respond to route-planning or delivery-timing issues, working with Transportation Supervisors as appropriate.
• Maintain and update the department dispatch and communication log or software according to department procedures.
• Keep dispatch information accurate and current so drivers understand scheduled delivery and pickup requirements, including equipment, locations, timing, and documentation procedures.
• Review, verify, and process driver delivery paperwork.
• Ensure adherence to company safety and sanitation policies and procedures, as well as DOT rules and regulations.
• Develop and maintain good working relationships with customers and drivers.
• May coordinate delivery changes, monitor on-board computers, log reports and maintenance schedules, and submit information to the payroll clerk.
• Work with the Transportation/Logistics team to schedule appointments and assist drivers with delivery appointment questions or issues.
• Perform additional responsibilities as assigned.

Benefits

• PTO and paid holidays.
• Healthcare coverage for individuals and families, eligible beginning the first of the month following the date of hire.
• 401(k) plan with employer match.
• Employer-paid life insurance.
• Employer-paid short-term and long-term disability coverage.
• Paid parental leave after six months.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED