Dispatcher/Scheduler

South Central Illinois Mass Transit•Mount Vernon, IL

2d•$17 - $18•Onsite

About The Position

South Central Illinois Mass Transit is hiring a full-time, onsite Dispatcher/Scheduler in Mt. Vernon. The role supports the transportation network by coordinating vehicle and driver schedules and responding to operational challenges. The Dispatcher/Scheduler assigns and schedules vehicles and drivers for passenger transportation, performs clerical work such as typing, filing, and basic mathematical calculations, and assists clients by phone with general information and scheduling needs. The position also requires maintaining accurate client information and conferring with clients to resolve issues involving missing, misrouted, or delayed routes. The position is described as based in Centralia in the role overview, although the opening introduction lists Mt. Vernon.

Requirements

High school diploma, GED, or related experience.
Ability to read maps and provide written and oral directions and instructions.
Proficiency in Microsoft Office.
Excellent critical-thinking, decision-making, and problem-solving skills.
Excellent communication skills.
Organization and multitasking skills.
Excellent customer service skills.

Nice To Haves

At least two years of customer service experience is preferred.

Responsibilities

Assign and schedule vehicles and drivers for efficient passenger transportation.
Perform clerical tasks, including typing, filing, and basic mathematical calculations.
Assist clients by phone with general information and scheduling needs.
Keep client information accurate and up to date.
Confer with clients to resolve issues related to missing, misrouted, or delayed routes.