Flight Operations Scheduler/Dispatcher
About The Position
The Flight Scheduler / Dispatcher coordinates all aspects of flight operations for a Part 91 corporate flight department. The role is the central point of contact for aircraft scheduling, trip planning, passenger coordination, vendor management, and operational support, ensuring safe, secure, and seamless transportation for company executives and authorized passengers. The Scheduler/Dispatcher works closely with flight crews, maintenance personnel, executive assistants, security teams, FBOs, catering providers, and international service providers to support a fleet of corporate aircraft and maintain exceptional customer service standards. The ideal candidate is a self-starter with exceptional attention to detail and strong problem-solving skills. Strong collaboration and customer service skills are critical, as is the ability to communicate effectively orally and in writing.
Requirements
- Typically requires a university degree and a minimum of 8 years of prior relevant experience, or an advanced degree in a related field and a minimum of 5 years of experience, or 12 years of relevant experience in the absence of a degree.
- Working knowledge of MS Office, Zoom/Teams, and flight operations scheduling software.
- Experience in customer service, dispatch and aircraft scheduling functions, crewing and currency, and domestic and international flight coordination.
- Experience with compliance with company policy, safety and FAA regulations, aviation weather, and the impact of weather on aircraft operations and safety of flight.
- U.S. citizenship is required because only U.S. citizens are authorized to access certain necessary systems.
Nice To Haves
- FAA Aircraft Dispatcher Certification.
- Experience with Safety Management Systems (SMS).
- Ability to build internal and external relationships with key stakeholders and partners.
- Excellent written and verbal communication skills, strong organization, and superior attention to detail.
- Ability to manage projects, work independently, and prioritize work in time-sensitive situations.
- Demonstrated success working in a fast-paced, high-pressure environment with shifting priorities.
Responsibilities
- Manage and maintain the corporate flight schedule for all aircraft and crew members.
- Coordinate domestic and international trip requests from executive offices and authorized travelers.
- Monitor flight activities and respond to operational disruptions, delays, or emergencies.
- Maintain and monitor systems to ensure flights comply with applicable RTX Flight policy, safety standards, FAA regulations, and aircraft operational performance standards.
- Monitor active flights and provide operational support throughout all phases of flight.
- Coordinate crew schedules, duty assignments, and travel arrangements, including lodging, rental cars, and airline travel.
- Support Safety Management System (SMS) initiatives and reporting requirements.
- Ensure trip planning complies with company procedures, applicable regulations, and international requirements.
- Foster best-in-class customer service for internal stakeholders and external partners.
Benefits
- Compensation
- Healthcare
- Wellness benefits
- Retirement benefits
- Work/life benefits
- Career development and recognition programs
- Parental leave, including paternal leave
- Flexible work schedules
- Achievement awards
- Educational assistance
- Child/adult backup care
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Employee assistance program
- Employee Scholar Program
- Paid time off
- Holidays
- Annual short-term and/or long-term incentive compensation may be available depending on position level and collective-bargaining coverage; payment is not guaranteed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
