Scheduler

G and H Towing Company•Deer Park, TX

7h•$45,900 - $55,900•Onsite

About The Position

The Watch Stander serves as a primary communicator among vessels, pilots, towing companies, agents, customers, and shoreside personnel. The position receives harbor tug service orders from harbor masters, agents, and other representatives for the Ports of Houston, Galveston/Texas City, Freeport, and Corpus Christi. The role requires awareness of ongoing and upcoming work, coordination of tug assignments and availability, and communication with internal and external stakeholders. The position also takes emergency calls and records significant information, and may be required to stand an on-call watch. During the first two weeks, the schedule is Monday through Friday, 0800–1600, or as directed. The role then transitions to a day or night shift on 12-hour shifts: 0600–1800 for days or 1800–0600 for nights. The rotation is four days on, five days off, five days on, and four days off. Work is performed in an office setting, though irregular hours and out-of-regional travel for training, seminars, or work-related events may be required. The position supports special projects and other related duties as assigned by the department manager or director.

Requirements

High school diploma or GED; extensive experience may be considered in lieu of education.
At least 1 year of maritime industry work experience or 5 years of boating experience.
Attention to detail and problem-solving skills.
Excellent interpersonal skills.
Proficiency in nautical words, expressions, and phrases.
Proficiency with computer hardware and software, including Microsoft Office applications, keyboard and mouse use, web browsing, email, and internet search engines.
Must be able to obtain a Transportation Worker Identification Credential (TWIC).
Must have an active, valid Texas driver's license.
Ability to communicate effectively and professionally, and to interact with courtesy, tact, and good judgment.
Ability to establish and maintain effective relationships with personnel and stakeholders.
Ability to manage multiple demands simultaneously while maintaining service standards.
Ability to maintain confidentiality of sensitive communications.
Ability to operate standard office equipment, including a calculator, telephone, photocopier, and fax machine.
Ability to understand and execute complex oral and written instructions.
Ability to work at a computer desk for prolonged periods while maintaining attention.
Ability to work independently with minimal or no guidance.
Ability to work some overtime when business needs arise and to work any shift, including irregular hours as required.
Advanced problem-solving, resource-optimization, and resource-allocation skills, obtained through at least 3 years of industry experience and/or certifications.
Excellent written and verbal communication skills, along with strong organizational, analytical, time-management, planning, and problem-solving skills.
Service-oriented, customer-centric approach; ability to work as a team player and support the company's and department's mission, vision, and goals.
Proven ability to troubleshoot, test resolutions, and escalate common issues.
Ability to prioritize tasks and work in a stressful, fast-paced environment; collaborate to solve problems; understand and act on verbal directions; and seek guidance and support when appropriate.
Ability to meet the listed physical and mental requirements, including moving around the work setting, operating office equipment, remaining stationary for long periods, and transporting or moving items up to 25 pounds.
Ability to communicate and comprehend information in English, maintain regular attendance, meet deadlines, multitask, plan time efficiently, reason and analyze, solve practical problems, and perform duties with minor supervision.
Ability to pass and maintain mandatory training and to work professionally and collaboratively with others.

Nice To Haves

U.S. Navy and/or U.S. Coast Guard experience.

Responsibilities

Maintain awareness of the immediate status of ongoing, near-term, and future jobs.
Assign tugs to vessel movements.
Coordinate tug availability for fuel and lubricant servicing, maintenance and repairs, and crew changes.
Coordinate tug availability with departments and duty personnel when they need direct access to a tug.
Identify potential tug shortages quickly and coordinate with the watch supervisor, harbor Pilot dispatchers, and towing companies.
Maintain a time sheet for service-degraded tugs, including their expected return to full service.
Maintain an updated record of the location of working, idle, and out-of-service tugs.
Maintain direct contact with harbor master dispatchers, Pilot dispatchers, and harbor Pilots to provide appropriate tug service for upcoming jobs.
Monitor channel closures to ensure tugs can transit to and from unaffected docks and terminals.
Provide solutions to problems and special requests.
Receive emergency calls and record significant information.
Stand an on-call watch according to the OpCen operating schedule.
Assist the department manager or director with special projects and complete assignments within negotiated time frames.
Complete other duties related to the program and position as assigned by the department manager.