Call Center Representative/Dispatcher/Scheduler/Quality Control

Access 2 Interpreters. • Columbus, OH

4d • Onsite

About The Position

The Dispatcher/Scheduler/Quality Control representative works with interpreters who are dispatched or scheduled to provide interpretation services in hospitals, courts, schools, and social service agencies. The role requires professional and efficient communication in person and over the phone, attention to detail, flexibility in a fast-paced environment, teamwork, initiative, and the ability to multitask. The position is based in the office and is scheduled from 7:00 a.m. to 3:00 p.m. at $22.00 per hour. Applicants should submit a detailed resume that includes education, prior work experience, and references. Hiring includes a background check and drug screen. The employer is an equal opportunity employer.

Requirements

• High school diploma.
• Customer service and dispatch experience.
• Typing speed of at least 35 words per minute.
• Intermediate computer skills; a test may be administered.
• Proficiency in Microsoft Excel; a test may be administered.
• Willingness to work from the office.
• Professional and efficient communication in person and over the phone.
• Complete a background check and pass a drug screen.

Responsibilities

• Manage a high volume of phone calls.
• Schedule multilingual interpreters for assignments.
• Conduct inspections and ensure quality control.
• Collect, enter, and analyze data.
• Submit reports.
• Monitor and review progress and accuracy.

Benefits

• Paid holidays after 90 days.
• Ten days of paid time off after 90 days.
• Medical, dental, vision, and life insurance.
• 401(k) and profit sharing.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED