Call Center Representative/Dispatcher

Polestar Plumbing Heating & Cooling • Kansas City, MO

1d

About The Position

Polestar Plumbing, Heating & Cooling is hiring a customer-focused, organized Call Center Representative/Dispatcher for its Merriam, Kansas operation. The role supports customers and field teams by answering calls, scheduling service appointments, coordinating technician dispatches, maintaining records, and assisting with administrative tasks. The position is in a fast-paced, high-volume environment and contributes to the company’s customer service experience. Night and weekend availability is required; this is not a Monday–Friday position. The company describes the employment as stable and year-round and is looking to hire immediately.

The posting lists pay of $21–$23 per hour in the offer details and a salary description of $21.00–$25.00. Benefits include weekly pay, paid time off and holidays, matching 401(k), medical, dental and vision coverage, accidental and critical illness coverage, company-paid life insurance and long-term disability, advancement opportunities, and a supportive team environment.

Requirements

• Night and weekend availability; this is not a Monday–Friday position.
• Excellent communication, customer service, and interpersonal skills.
• Ability to multitask and remain organized in a high-volume environment.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency and data entry skills.
• Reliable attendance and a positive, team-oriented attitude.

Nice To Haves

• Understanding of HVAC, plumbing, or home service industry terminology.
• Experience with dispatching and CRM software such as ServiceTitan, Housecall Pro, or similar platforms.

Responsibilities

• Answer incoming customer calls and provide professional, empathetic service.
• Schedule service appointments and coordinate technician dispatching using ServiceTitan and other software platforms.
• Communicate with customers, technicians, and internal departments to support efficient service delivery.
• Follow up with customers about completed work, open service requests, and warranty-related concerns.
• Resolve customer concerns and complaints using a solution-focused approach.
• Maintain accurate customer records, job information, and billing details.
• Assist field teams with scheduling updates, customer communication, and administrative support.
• Contribute to a positive customer experience that reflects Polestar’s commitment to excellence.

Benefits

• Weekly pay
• PTO
• Paid holidays
• Matching 401(k)
• Medical benefits
• Dental benefits
• Vision benefits
• Accidental and critical illness coverage
• Company-paid $15,000 life insurance
• Company-paid long-term disability
• Growth and advancement opportunities
• Stable, year-round employment
• Supportive, family-oriented team environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed