Call Center Representative/Dispatcher/Scheduler/Quality Control
Access 2 Interpreters.•Columbus, OH
•Onsite
About The Position
The Dispatcher/Scheduler/Quality Control representative works with interpreters who are scheduled or dispatched to provide interpretation services in hospitals, courts, schools, and social service agencies. The role is office-based and involves coordinating interpreter assignments, handling calls, and supporting quality control and reporting. The employer seeks someone detail-oriented, eager to learn, flexible in a fast-paced environment, collaborative, proactive, able to multitask, and professional and efficient in person and over the phone.
Requirements
- High school diploma.
- Customer service and dispatch experience.
- Type at least 35 words per minute.
- Intermediate computer skills; a test may be administered.
- Proficiency in Microsoft Excel; a test may be administered.
- Willingness to work from the office.
- Complete a background check and pass a drug screen.
Responsibilities
- Manage a high volume of phone calls.
- Schedule multilingual interpreters for assignments.
- Conduct inspections and ensure quality control.
- Collect, enter, and analyze data.
- Submit reports.
- Monitor and review progress and accuracy.
Benefits
- Paid holidays after 90 days.
- Ten days of paid time off after 90 days.
- Medical, dental, vision, and life insurance.
- 401(k) and profit sharing.
- Free parking.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
