Call Center Representative/Dispatcher/Scheduler/Quality Control 7am - 3pm ($22.00/hr)

Access 2 Interpreters, LLC. • Columbus, OH

5d • Onsite

About The Position

The Dispatcher/Scheduler works with interpreters who are dispatched or scheduled to provide interpretation services in hospitals, courts, schools, and social service agencies. The role involves managing phone calls, coordinating interpreter assignments, conducting inspections and quality control, handling data and reports, and monitoring progress and accuracy. The position is office-based and listed for a 7am–3pm schedule at $22.00 per hour.

Requirements

• High school diploma.
• Customer service or dispatch experience.
• Type at least 35 words per minute.
• Intermediate computer skills; a test may be administered.
• Proficiency in Microsoft Excel; a test may be administered.
• Willingness to work from the office.
• Keen attention to detail and eagerness to learn.
• Flexibility and ability to keep up in a fast-paced environment.
• Team-player approach.
• Initiative and ability to multitask.
• Professional and efficient in-person and telephone communication.

Responsibilities

• Manage a high volume of phone calls.
• Schedule multilingual interpreters for assignments.
• Conduct inspections and ensure quality control.
• Collect, enter, and analyze data.
• Submit reports.
• Monitor and review progress and accuracy.
• Complete a background check and pass a drug screen.

Benefits

• Paid holidays after 90 days.
• Ten days of paid time off after 90 days.
• Medical, dental, vision, and life insurance.
• 401(k) and profit sharing.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED