Call Center Representative/Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

Access 2 Interpreters, LLC. • Columbus, OH

5d • Onsite

About The Position

The Dispatcher/Scheduler/Quality Control representative works with interpreters who are dispatched or scheduled to provide interpretation services to people in hospitals, courts, schools, and social service agencies. The position involves handling a high volume of phone calls, scheduling multilingual interpreters, conducting inspections and quality control, collecting and analyzing data, submitting reports, and monitoring progress and accuracy. The role is office-based and requires completing a background check and passing a drug screen.

The employer seeks a detail-oriented, flexible team player who can learn quickly, keep pace in a fast-paced environment, take initiative, multitask, and communicate professionally and efficiently in person and over the phone. The stated schedule is 9 a.m. to 5 p.m., at $22.00 per hour.

Requirements

• High school diploma.
• Customer service and dispatch experience.
• Typing speed of at least 35 WPM.
• Intermediate computer skills; a test may be administered.
• Proficiency in Microsoft Excel; a test may be administered.
• Willingness to work from the office.
• Keen attention to detail and eagerness to learn.
• Flexibility and ability to keep up in a fast-paced environment.
• Team-player attitude.
• Ability to take initiative and multitask.
• Professional and efficient in-person and telephone communication.

Responsibilities

• Manage a high volume of phone calls.
• Schedule multilingual interpreters for assignments.
• Conduct inspections and ensure quality control.
• Collect, enter, and analyze data.
• Submit reports.
• Monitor and review progress and accuracy.
• Complete a background check and pass a drug screen.

Benefits

• Paid holidays after 90 days.
• Ten days of paid time off after 90 days.
• Medical, dental, vision, and life insurance.
• 401(k) and profit sharing.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED