Dispatcher 424 TX

Southern Tire Mart • Georgetown, TX

3d

About The Position

The Dispatcher receives and prioritizes service requests from customers and internal teams, dispatches service technicians to roadside or on-site locations, and monitors active jobs. The role provides customers with estimated completion times and coordinates schedules with technicians, shop supervisors, and fleet managers.

The Dispatcher maintains accurate work orders and dispatch logs, documents labor hours, parts, and services, and communicates with drivers, fleet customers, and service managers to resolve issues. The position also tracks response-time and job-completion metrics, supports compliance with DOT, OSHA, and company safety regulations, and performs administrative or support tasks for service operations.

Requirements

• High school diploma or GED required.
• Must be at least 18 years of age.
• Must pass a pre-employment drug screen.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.

Nice To Haves

• Previous experience in dispatch, customer service, or fleet operations preferred.
• Experience with dispatch or fleet management software is a plus.

Responsibilities

• Receive and prioritize incoming service requests from customers and internal teams.
• Dispatch service technicians to roadside or on-site locations in a timely manner.
• Monitor ongoing jobs and update customers with estimated completion times.
• Coordinate scheduling with technicians, shop supervisors, and fleet managers.
• Maintain accurate service records, including work orders and dispatch logs.
• Document labor hours, parts used, and services performed.
• Communicate with drivers, fleet customers, and service managers to resolve issues.
• Track performance metrics such as response time and job completion rates.
• Support compliance with DOT, OSHA, and company safety regulations.
• Perform administrative or support tasks as needed to assist service operations.

Benefits

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid on-the-job training
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED