Dispatcher

PromptCare Companies•Columbia, SC

3d•Onsite

About The Position

PromptCare is seeking a reliable and organized Dispatcher to schedule and supervise new respiratory orders, oxygen deliveries and pickups, and disposable supplies in accordance with State and Federal regulations and accrediting body standards. The role supports safe, quality patient services and includes responding to incoming emails, arranging vehicle maintenance, scheduling oxygen refills with the oxygen vendor, filing paperwork, helping pull orders for the next day, and serving as a backup driver when needed. This is a full-time, 40-hour-per-week position, Monday through Friday, located in Columbia, South Carolina. The Dispatcher reports to the Departmental Supervisor or Manager.

Requirements

High school diploma or equivalent.
Able to reprioritize quickly in a fast-paced, highly stressful environment.
Good verbal communication, administrative, organizational, and leadership skills.
Strong technical skills, a good sense of direction, and the ability to read maps.
Computer proficiency, including strong knowledge of MS Excel spreadsheets.
Excellent telephone skills.
Knowledge of medical equipment and maintenance.
Knowledge of the service-area geography, including New Jersey, New York, Brooklyn, and Staten Island, NY.

Nice To Haves

Two years of dispatching experience preferred.

Responsibilities

Assist in assembling equipment for delivery.
Prepare and coordinate the weekly on-call schedule for HCTs.
Pull and stage orders for the next day.
Check drivers’ paperwork for completion before passing it to customer service, and check other driver paperwork, including maintenance logs, route sheets, oxygen manifests, and daily vehicle checks.
Track driver overtime, on-call time, and productivity.
Serve as a backup driver when drivers are out sick or on vacation, or when there are too many add-on deliveries.
Communicate verbally and in writing with the Warehouse Supervisor and Purchasing regarding equipment defects or recalls in the field.
Supervise delivery and pickup of HME, medication, supplies, and oxygen.
Supervise personnel in loading deliveries onto trucks correctly and in a timely manner.
Coordinate technicians’ daily delivery routes.
Prioritize same-day deliveries according to patient need.
Coordinate pickups of rental equipment and oxygen tanks.
Inspect off-loads to ensure rental equipment is handled according to Policies and Procedures.
Assist with or supervise repair and preventive maintenance of rental equipment in the field.
Inspect vehicles in accordance with State and Federal regulations and accrediting body standards.
Supervise inventory control of vehicle emergency supplies and equipment.
Arrange vehicle preventive maintenance and repairs and keep the vehicle maintenance board up to date.
Use appropriate protective barriers as required by Policies and Procedures.
Respond to incoming emails, arrange vehicle maintenance, and schedule oxygen refills with the oxygen vendor.
File paperwork and perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision package.
401(k) plan with company match.
Vacation, sick time, personal days, and paid holidays.
Life insurance, with optional enhancements.
Employee Assistance Program with free counseling and coaching sessions.
Emotional well-being and work-life balance resources.
Company-paid short- and long-term disability, with optional supplements.
Accidental Death and Dismemberment Insurance.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Commuter spending programs.
Volunteer and engagement opportunities.
Employee referral bonuses.
Exclusive discounts on entertainment, travel, and various supplemental and cellphone plans.