Gas Distribution Dispatcher I

Enbridge • Gastonia, NC

3d • Hybrid

About The Position

The Gas Distribution Dispatcher I coordinates field operations, responds to customer needs, and supports the safe and efficient delivery of natural gas service. The role dispatches service and work orders, manages emergency responses, and maintains communication among customers, field employees, supervisors, and internal stakeholders. It also monitors workloads, supports resource and schedule coordination, maintains dispatch records, and escalates critical incidents.

This position supports a 24/7/365 operation and requires assigned shifts that may include days, evenings, overnight shifts, weekends, holidays, and overtime. Participation in an on-call standby rotation is required. During an approximately 12-week training period, employees work onsite five days per week on varying shifts. After successful completion of training, employees may be eligible for a hybrid arrangement currently consisting of three office days and two remote days. The role is primarily office-based and requires extended sitting and continuous computer and telephone use. Occasional travel of up to 25% may be required.

Requirements

• High school diploma or GED.
• 1 to 2 years of related work experience.
• Strong verbal and written communication skills.
• Ability to follow detailed written and verbal instructions accurately.
• Ability to remain calm, make sound decisions, and respond effectively in emergency or high-pressure situations.
• Basic mathematical skills and attention to detail.
• Ability to hear and respond effectively to telephone and radio communications.
• Ability to work with computer systems and monitor information at close visual range for extended periods.

Nice To Haves

• Experience in dispatching, customer service, utility operations, or a call center environment.
• Experience working with two-way radio systems or dispatch technology.
• Typing proficiency of approximately 25 words per minute or greater.
• Demonstrated ability to manage multiple priorities in a fast-paced operational environment.

Responsibilities

• Coordinate and dispatch service and work orders to field personnel, ensuring timely responses to operational and customer needs.
• Receive, prioritize, and respond to emergencies, including gas leaks, damaged gas lines, fires, explosions, and other urgent incidents.
• Handle after-hours emergency calls from customers and coordinate appropriate field responses.
• Maintain communication among customers, field employees, supervisors, and internal stakeholders.
• Monitor daily workloads and work with field leadership to balance resources, schedule work activities, and support operational priorities.
• Create, update, and maintain dispatch records, reports, logs, and on-call schedules.
• Escalate critical events and notify management and operations teams of incidents requiring immediate attention.
• Support compliance with company policies and applicable regulatory requirements while delivering customer service.

Benefits

• Flexible benefits program with employee-selected coverage levels for health, dental, insurance, and disability.
• Paid parenthood leave of up to 20 weeks for birth-giving parents and up to 12 weeks for other eligible parents.
• Retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off, vacation, sick leave, paid personal days off depending on location, and paid holidays.
• Employee and Family Assistance Program.
• Wellness Program supporting physical, mental, social, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED