Gas Distribution Dispatcher I

Enbridge • Gastonia, NC

1d • $42,200 - $49,500 • Hybrid

About The Position

The Gas Distribution Dispatcher I coordinates field operations, responds to customer needs, and supports the safe and efficient delivery of natural gas service. The position dispatches service and work orders, handles emergency calls and incidents, and maintains communication among customers, field employees, supervisors, and internal stakeholders. It also monitors workloads, maintains dispatch documentation, escalates critical events, and supports compliance and customer service.

This role supports a 24/7/365 operation. Employees work assigned shifts that may include days, evenings, overnights, weekends, holidays, and overtime as needed. Shift assignments are set through an annual bid process and may change from year to year. Participation in an on-call standby rotation is required. During an approximately 12-week training period, employees work onsite five days per week on varying shifts. After successful completion of training, employees may be eligible for a hybrid arrangement currently consisting of three days in the office and two days remote. The role is primarily office-based, with occasional travel of up to 25%.

Requirements

• High school diploma or GED.
• 1 to 2 years of related work experience.
• Strong verbal and written communication skills.
• Ability to follow detailed written and verbal instructions accurately.
• Ability to remain calm, make sound decisions, and respond effectively in emergency or high-pressure situations.
• Basic mathematical skills and attention to detail.
• Ability to hear and respond effectively to telephone and radio communications.
• Ability to work with computer systems and monitor information at close visual range for extended periods.

Nice To Haves

• Experience in dispatching, customer service, utility operations, or a call center environment.
• Experience working with two-way radio systems or dispatch technology.
• Typing proficiency of approximately 25 words per minute or greater.
• Demonstrated ability to manage multiple priorities in a fast-paced operational environment.

Responsibilities

• Coordinate and dispatch service and work orders to field personnel to ensure timely responses to operational and customer needs.
• Receive, prioritize, and respond to emergencies, including gas leaks, damaged gas lines, fires, explosions, and other urgent incidents.
• Handle after-hours emergency calls from customers and coordinate the appropriate field response.
• Maintain communication among customers, field employees, supervisors, and internal stakeholders.
• Monitor daily workloads and work with field leadership to balance resources, schedule work activities, and support operational priorities.
• Create, update, and maintain dispatch records, reports, logs, and on-call schedules.
• Escalate critical events and notify management and operations teams of incidents requiring immediate attention.
• Support compliance with company policies and applicable regulatory requirements while delivering customer service.

Benefits

• Flexible benefits program with employee-selected coverage levels for health, dental, insurance, and disability.
• Paid parenthood leave of up to 20 weeks for birth-giving parents and up to 12 weeks for other eligible parents.
• Retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off, vacation, sick leave, and paid personal days off depending on location.
• Paid holidays.
• Employee and Family Assistance Program.
• Wellness Program supporting physical, mental, social, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED