Gas Dispatcher

BHE (Berkshire Hathaway Energy)•Reno, NV

4d•$67,000 - $83,900

About The Position

The Gas Dispatcher provides direct support to gas operations 24 hours a day, 365 days a year. The role prioritizes emergency response needs and dispatches appropriate personnel to expedite response and service restoration. It includes customer contact during and after normal working hours, with an emphasis on safety, courteous and reliable service, and representing the company positively in the community. The dispatcher creates, manages, and assigns work orders for maintenance and emergency activities; monitors work in progress and assignments across gas operational groups; and coordinates timely personnel responses. The role interprets gas maps and other information sources to guide field and supervisory personnel during emergencies, outages, and system control operations. It also communicates event information to employees, management, emergency response agencies, field personnel, and supervisors, and documents gas operations activities and emergencies through company reporting systems. The position requires knowledge of applicable gas-operation policies and regulations, adherence to company procedures and compliance requirements, and the ability to work rotating shifts. It is regulated by the Department of Transportation under PHMSA. Employees performing covered pipeline functions are subject to drug and alcohol testing, and an offer is contingent on passing a pre-role drug test. The work environment is a general office, with no special physical demands stated.

Requirements

Bachelor’s degree from an accredited school in a related field and 3 years of work experience, including 2 years in gas utility experience; candidates without a bachelor’s degree must have 7 years of work experience, including 2 years in gas utility experience.
Demonstrated knowledge of gas division policies, procedures, and applicable federal, state, and local rules and regulations governing gas operations.
Planning, time-management, decision-making, and interpersonal skills.
Computer skills related to gas mapping, customer service, dispatch, work management, and system control operations.
Ability to anticipate work needs and follow through with minimum direction.
Ability to adapt to changing priorities and work demands.
Ability to manage multiple events effectively and appropriately.
Ability to work rotating shifts.
For employees performing a pipeline, operating, maintenance, or emergency-response function regulated by PHMSA, compliance with applicable company drug and alcohol testing requirements, including passing a drug test before commencing the role.

Nice To Haves

Demonstrated knowledge of Banner.

Responsibilities

Provide direct customer contact during and after normal work hours, emphasizing safety, courteous and reliable service, quality customer service, and a positive company image.
Create, manage, and assign work orders for maintenance activities and emergency activities.
Analyze and monitor work in progress and assignments for gas operational groups, ensuring appropriate personnel are dispatched to work sites promptly and effectively.
Coordinate prompt, efficient service personnel responses to gas emergencies and other customer-related problems by assessing information and following company guidelines and procedures.
Interpret gas maps and other data sources to provide information and direction to field and supervisory personnel regarding gas emergencies, outages, and system control operations.
Provide timely, concise information through company notification and information systems to relevant employee and management groups about gas emergencies and other system events.
Coordinate consistent, timely communications among emergency response agencies, field personnel, and supervision.
Use multiple information sources to make decisions about emergency response and customer service and safety in accordance with established procedures.
Document gas operations activities and emergencies accurately and comprehensively using company reporting systems.
Understand and follow applicable compliance requirements, company policies, codes, and regulations.
Perform related duties as assigned.