Gas Dispatcher

Berkshire Hathaway Energy•Reno, NV

About The Position

Provides 24-hour, 365-days-per-year direct support to gas operations by prioritizing emergency response needs and dispatching appropriate personnel to expedite response and service restoration. The role involves customer contact during and after normal work hours, with an emphasis on safety, courteous and reliable service, and representing the company positively in the community. The Gas Dispatcher creates, manages, and assigns work orders for maintenance and emergency activities; monitors work in progress and assignments across gas operational groups; and coordinates timely personnel response to gas emergencies and customer problems. The position interprets gas mapping and other information sources to guide field and supervisory personnel during emergencies, outages, and system-control operations. It also communicates event information to employees, management, emergency response agencies, field personnel, and supervisors, and documents gas operations activities and emergencies in company reporting systems. The position requires compliance with applicable company policies, codes, and regulations. It is regulated by the Department of Transportation under PHMSA. Employees performing covered pipeline functions are subject to the company’s PHMSA drug and alcohol testing programs, and an offer is contingent on passing a drug test before starting the role.

Requirements

Bachelor’s degree from an accredited school in a related field and 3 years of work experience, including 2 years in gas utility experience; candidates without a bachelor’s degree must have 7 years of work experience, including 2 years in gas utility experience.
Knowledge of gas division policies, procedures, and applicable federal, state, and local rules and regulations governing gas operations.
Planning, time-management, decision-making, and interpersonal skills.
Computer skills related to gas mapping, customer service, dispatch, work management, and system-control operations.
Ability to anticipate work needs and follow through with minimum direction.
Adaptability to changing priorities and work demands.
Ability to manage multiple events effectively and appropriately.
Ability to work rotating shifts.
Passing a drug test before commencement of the role; covered pipeline functions are subject to PHMSA drug and alcohol testing.

Nice To Haves

Knowledge of Banner.

Responsibilities

Provide direct customer support during and after normal work hours, emphasizing safety, courteous and reliable service, and a positive company image.
Create, manage, and assign work orders for maintenance activities.
Analyze and monitor work in progress and assignments for gas operational groups to ensure personnel are dispatched to worksites promptly and effectively.
Coordinate efficient service personnel response to gas emergencies and customer-related problems by assessing information and acting according to company guidelines and procedures.
Interpret gas mapping and other data sources to provide information and direction to field and supervisory personnel regarding emergencies, outages, and system-control operations.
Create, manage, and assign work orders for emergency activities.
Provide timely, concise information about gas emergencies and other system events through company notification and information systems.
Ensure timely, consistent communication among emergency response agencies, field personnel, and supervisors.
Use multiple information sources and established procedures to make decisions related to emergency response, customer service, and safety.
Prepare accurate and comprehensive documentation of gas operations activities and emergencies using company reporting systems.
Understand and comply with applicable compliance requirements, policies, codes, and regulations.
Perform related duties as assigned.