Dispatcher

RBGlobal • Culpeper, VA

3d

About The Position

The Dispatcher manages towing resources to support smooth vehicle pickups and deliveries and optimize branch productivity. The role provides customer service to towing partners and coordinates capacity and resource demands. Dispatch is an important part of the organization’s business and branch growth.

Requirements

• At least 2 years of customer service experience.
• At least 1 year of direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize tower productivity.
• Plan future-day resource requirements and coordinate with towers to arrange needed truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to expand towing networks and add resources.
• Provide drivers with necessary documentation for each pickup and delivery, including handling checks and cash as needed.
• Monitor work in progress and make adjustments to support timely performance.
• Identify and escalate transportation issues or concerns to management.
• Build a working relationship with the IAA Transportation team.
• Establish and maintain positive working relationships with tow drivers.
• Review and analyze transportation activity reports, including time-performance metrics.
• Comply with safety guidelines, company policies, and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed