Dispatcher

All Year Cooling and Plumbing•Coral Springs, FL

About The Position

All Year Cooling and Plumbing is hiring an Evening Dispatcher to help organize service calls, keep technicians on schedule, and inform customers. Dispatchers connect customers with field technicians by managing the evening dispatch board, responding to incoming service requests, and adjusting schedules as calls progress. The role requires follow-through, clear communication, and the ability to keep a busy evening running smoothly.

Requirements

Previous dispatching, scheduling, or service coordination experience.
Strong organizational skills and attention to detail.
Professional phone manner and clear written communication.
Ability to manage competing priorities and make sound scheduling decisions.
Comfort using dispatch software, GPS/routing systems, and Microsoft Office.
Dependable follow-through and ability to work independently while communicating with the team.
Availability to work evening shifts, including weekends and holidays as scheduled.

Nice To Haves

HVAC, plumbing, or home services experience.
Familiarity with South Florida geography and travel times.

Responsibilities

Schedule and dispatch HVAC and plumbing technicians based on location, availability, job requirements, and urgency.
Monitor technician progress and adjust assignments for delays, cancellations, and new service requests.
Provide customers with arrival windows and timely updates when schedules change.
Give technicians accurate job details, customer notes, and access instructions.
Coordinate urgent service requests and involve management when additional support is needed.
Maintain accurate work orders, dispatch notes, and technician schedules.
Coordinate with warehouse staff or management regarding parts and materials needed for service calls.
Follow company procedures for customer communication, dispatching, and escalation.
Prepare clear handoff notes for outstanding calls and next-day follow-up.
Perform other related duties as assigned to support dispatch operations and customer service.