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Service Dispatcher

BHESioux City, IA
$28 - $35

About The Position

Receive and prioritize customer operations designated work orders in a fashion that maximize employee availability and monitor appointment status to ensure customer commitments are being achieved. Through effective application of service dispatch systems and methods, assess type and urgency of service requests and assign to appropriate service technicians. Continually monitor status of service activities and provide coordination and support to service operations and field personnel. MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.

Requirements

  • Ability to perform essential functions of the position with or without accommodation.

Responsibilities

  • Receive and prioritize customer operations designated work orders to maximize employee availability.
  • Monitor appointment status to ensure customer commitments are being achieved.
  • Assess type and urgency of service requests and assign to appropriate service technicians using service dispatch systems and methods.
  • Continually monitor the status of service activities.
  • Provide coordination and support to service operations and field personnel.

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