Relief Dispatcher (Internal Candidates Only)

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

The Relief Dispatcher fills in when the Dispatcher is off shift and covers the Dispatcher’s breaks. When the Dispatcher is working, or business needs require it, the position performs Officer duties. The role supports the safety and security of guests, employees, facilities, and grounds at Angel of the Winds Casino Resort by monitoring internal and external activity, responding to incidents, documenting findings, and helping prevent loss.

Requirements

Exceptional guest service skills.
Customer-service orientation and excellent verbal and written communication skills.
Ability to multitask and work independently.
Ability to work in an isolated environment with little social interaction.
Ability to handle sensitive issues, maintain confidentiality, and demonstrate strong attention to detail, problem-solving, organizational, and time-management skills.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Intermediate skills in Windows and Microsoft Office programs, including Word, PowerPoint, and Excel, and experience with database systems.
Ability to prepare reports, correspondence, charts, forms, and other information and instructions.
Ability to read and interpret safety rules, operating and maintenance instructions, policies, and procedure manuals.
Maintain a professional appearance and demeanor and be a credit to Angel of the Winds Casino Hotel.
Successfully pass CPR, First Aid, AED, and MAST certification exams.
Obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and the State of Washington.
Ability to receive detailed information through oral and written communication.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to perform repetitive movement and stand and/or walk for an entire shift.

Nice To Haves

Previous surveillance experience.
Security experience.

Responsibilities

Act as Dispatcher when the Dispatcher is not on shift and provide break relief when the Dispatcher is working.
Act as an Officer when the Dispatcher is on shift or as business needs dictate.
Monitor internal and external casino activities using multiple screens and monitors.
Report non-compliance with company procedures and document policy violations and safety concerns for the appropriate supervisor or manager.
Write comprehensive reports and logs, including daily shift logs, investigation status notes, and incident reports.
Identify and report vulnerabilities to loss, and offer solutions.
Maintain knowledge of gaming regulations, company policies, and department procedures.
Help oversee officer rotations and post assignments.
Complete special projects and investigations as assigned by management, and provide investigative results to the on-duty supervisor.
Maintain strict confidentiality regarding company matters.
Call for assistance using proper code responses and preserve video coverage or evidence of significant events as directed.
Cooperate with department managers and local law enforcement on matters of mutual concern and the prevention and reporting of criminal activity.
Analyze situations and take appropriate action.
Provide professional, courteous guest service and assistance to guests, vendors, and team members in person, by phone, and over the radio.
Stay informed about safety and emergency action procedures, assist with and monitor evacuation routes, and help maintain a safe and secure environment.
Check guest identification to verify the age and identity of guests playing or drinking.
Observe guest and employee behavior and report suspicious activity.
Complete escorts, fills, drops, and other assigned duties accurately and promptly.
Patrol assigned property areas and report concerns, suspicious activity, and risks to management immediately.
Respectfully prevent entry, warn, or eject disruptive individuals or those barred by policy or law.
Partner with management on investigations involving disturbances, complaints, and accidents.
Perform traffic control during busy periods, drawings, and events.
Monitor and relay information about alarms and systems.
Maintain a positive and professional image and encourage others to do the same.
Work nights, weekends, special events, and holidays as required.
Learn and comply with company policies and procedures, MICS, gaming regulations, and Title 31 requirements.
Perform other duties as assigned.