Relief Dispatcher (Internal Candidates Only)

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

The Relief Dispatcher fills in for the Dispatcher when they are off shift and during breaks, and acts as an Officer when the Dispatcher is on shift or business needs dictate. The role monitors internal and external casino resort activity using multiple screens and monitors, helps maintain the safety and security of guests, employees, facilities, and grounds, and supports dispatch, patrol, investigations, and emergency response activities. The Relief Dispatcher prepares logs and reports, preserves video evidence when directed, reports policy violations and safety concerns, and communicates investigative results to the on-duty supervisor. The position also provides professional guest service, cooperates with managers and local law enforcement, and maintains confidentiality regarding company matters. This position requires working nights, weekends, special events, and holidays as required. The casino operates 24 hours a day, seven days a week. The role involves standing and/or walking for an entire shift, potentially working outside for extended periods and in outside weather, and occasionally assisting with wheelchairs and luggage. Starting wage is $24.00 per hour.

Requirements

Exceptional guest service skills.
Customer-service orientation and excellent verbal and written communication skills.
Ability to multitask and work independently.
Ability to work in an isolated environment with little social interaction.
Ability to handle challenging situations involving sensitive issues and maintain confidentiality.
Strong attention to detail and excellent problem-solving, organizational, and time-management skills.
Ability to maintain professional, courteous, and effective working relationships with all organizational levels and outside business contacts.
Intermediate skills in Windows and Microsoft Office programs, including Word, PowerPoint, and Excel, and experience with database systems.
Ability to prepare reports, correspondence, charts, forms, and other information and instructions.
Ability to read and interpret safety rules, operating and maintenance instructions, policies, and procedure manuals.
Maintain a professional appearance and demeanor and conduct oneself as a credit to Angel of the Winds Casino Hotel.
Successfully pass CPR, First Aid, AED, and MAST certification exams.
Obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and the State of Washington.
Ability to receive detailed information through oral and written communication.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to perform repetitive movements and stand and/or walk for an entire shift.
Ability to work nights, weekends, special events, and holidays as required.

Nice To Haves

Previous surveillance experience.
Security experience.

Responsibilities

Act as Dispatcher when the Dispatcher is not on shift and provide relief during the Dispatcher's breaks.
Act as an Officer when the Dispatcher is on shift or as business needs dictate.
Monitor internal and external casino resort activities using multiple screens and monitors.
Report non-compliance with company procedures, policy violations, safety considerations, and vulnerabilities to loss to the appropriate supervisor or manager; offer solutions where appropriate.
Write comprehensive reports and logs, including daily shift logs, investigation status notes, and incident reports as directed.
Maintain knowledge of gaming regulations, company policies, and other department procedures.
Help oversee officer rotations and post assignments.
Work on special projects and investigations as assigned by management, and provide investigative results to the on-duty supervisor.
Maintain strict confidence regarding company matters.
Call for assistance using proper code responses and monitor and relay information regarding alarms and systems.
Preserve video coverage and evidence of significant events as directed.
Cooperate with department managers and local law enforcement on matters of mutual concern and the prevention and reporting of criminal activity.
Analyze situations and take appropriate action.
Provide exceptional, professional, and courteous guest service to guests, vendors, and team members by phone, radio, and in person; provide assistance, directions, and answers as needed.
Stay informed about company safety and emergency action procedures and assist with and monitor evacuation routes.
Work safely and maintain a safe and secure environment for employees and guests.
Perform guest identification checks to ensure proper age and identity for guests playing or drinking.
Observe and monitor guest and employee behavior and report suspicious activity.
Complete escorts, fills, drops, and other assigned duties accurately and on time.
Patrol assigned property areas, identify concerns and risks, and immediately report suspicious activity, safety concerns, or risk exposure to management.
Respectfully prevent entry, warn, or eject disruptive individuals or individuals not allowed by policy or law; partner with management on investigations of disturbances, complaints, and accidents.
Perform traffic control during busy periods, drawings, and events.
Maintain a positive and professional image for the casino and encourage others to do the same.
Comply with company policies and procedures, MICS, Gaming Regulations, and Title 31 requirements.
Perform other duties as assigned.