Dispatcher

GFL Environmental • Gainesville, FL

3d

About The Position

The Dispatcher serves as the central link between route drivers, operational leadership, and customer service teams in daily waste collection operations. The role communicates with drivers to resolve on-route problems, handles incoming service orders, directs drivers, and addresses service issues. The Dispatcher interacts with customers and staff across customer service, sales, operations, and shop maintenance, and uses GFL proprietary software and TRUX to enter ticket information, track productivity, monitor routes, and support efficient service delivery. This is a fast-paced role requiring real-time decision-making, multitasking, and clear communication.

Requirements

• 1–2 years of experience in transportation, dispatch, or customer-facing operations.
• Ability to make quick, confident operational decisions and maintain situational awareness.
• Ability to manage high volumes of calls, route-tracking software, and driver requests simultaneously.
• Proficiency with MS Office, including Outlook, Excel, and Word, and ability to adapt to proprietary dispatch platforms.
• Strong verbal and written communication skills, with a customer-first mindset and professional communication style.
• High school diploma.

Nice To Haves

• Experience with TRUX software.
• Post-secondary education or logistics training.

Responsibilities

• Monitor live routes and direct drivers using GFL proprietary software and TRUX to optimize pickup schedules and make real-time route adjustments.
• Troubleshoot on-the-road challenges and service delays before they become customer issues.
• Conduct driver check-ins, collect and review route sheets for data accuracy, and complete daily ticket-entry requirements.
• Communicate promptly by phone, email, and two-way radio with operations, customer service, sales, and shop maintenance teams.
• Collaborate with routing specialists and operations managers to refine daily routes, optimize staffing, and maintain productivity.
• Handle incoming service orders, direct drivers, resolve service issues, and enter ticket information and track productivity.

Benefits

• 15 days of paid time off.
• Medical, dental, and vision coverage.
• Four medical plan options, including a Health Savings Account with an employer contribution and match program.
• 401(k) plan with employer match.
• Paid holidays.
• Employee Assistance Program offering free, confidential counseling for the employee and household.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED