Van Driver/Dispatcher

Advocate Health • Winston-Salem, NC

2d • $19 - $28

About The Position

The Van Driver/Dispatcher provides safe, timely, customer-focused van transportation and supports daily transportation dispatch operations. The role responds to Dispatch calls, travels safely to designated areas, and assists staff, visitors, and patients with information or directions, providing age- and developmentally appropriate support. It maintains the assigned van’s safety and appearance and completes required TJC and departmental training to maintain competency. The position also assigns drivers and vehicles, including vans and gold carts, based on location, timing, and capacity; responds to customer questions and complaints; shares route updates; and resolves logistical issues such as delays, breakdowns, and schedule changes.

This is a full-time position scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m., for 40 hours per week. The listed pay range is $18.85–$28.30.

Requirements

• High school diploma or GED equivalent.
• Five years with a clear driving record.
• Valid applicable state driver's license with no restrictions.
• Complete a driver's training course provided by the Transportation Supervisor within thirty days of hire.
• Ability to drive in all weather conditions and road hazards.
• Good public relations, communication, and listening skills.
• Customer service orientation and adaptability to varying situations.
• Ability to handle stress well and use equipment effectively.
• Computer skills and commitment to safe driving.

Responsibilities

• Respond promptly to Dispatch calls and provide safe, timely van services to designated areas.
• Assist staff, visitors, and patients with information or directions, offering age- and developmentally appropriate support.
• Maintain the safety and appearance of the assigned van.
• Complete required TJC and departmental training to maintain ongoing competency.
• Assign drivers and vehicles, including vans and gold carts, according to location, timing, and capacity.
• Respond to customer questions and complaints and provide timely route updates.
• Identify and resolve transportation logistics issues, including delays, breakdowns, and schedule changes.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for select circumstances, incentive pay for select positions, and the opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED