Dispatcher

Alta•Montgomery, IL

About The Position

The Material Handling group is seeking a full-time Service Dispatcher for its Montgomery, Illinois branch. This is a first-shift, Monday-to-Friday position with an expected hourly pay range of $20–$26, based on the candidate’s overall experience. The dispatcher coordinates service requests and preventive maintenance, supports technicians and customers, and assists with work orders, invoicing, payroll time entry, and reporting. The role also includes performing other duties as assigned and incorporating Alta’s Guiding Principles into daily activities.

Requirements

Strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Excellent time management skills and the ability to communicate with coworkers at all levels and with customers.
Intermediate language skills: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Basic mathematical skills: ability to add and subtract two-digit numbers, multiply and divide with 10s and 100s, and perform these operations using American money and weight, volume, and distance measurements.
Basic reasoning ability: ability to follow detailed but uninvolved written or oral instructions and handle problems involving a few concrete variables in standardized situations.

Nice To Haves

Previous dispatching, warranty administrative, or mechanic experience is highly preferred.
A strong technical knowledge base to answer technician questions is desired.
Previous ERP experience is a plus.

Responsibilities

Dispatch technicians to handle service requests and preventive maintenance.
Take, record, and prioritize customer service calls.
Compile and complete customer summary invoicing.
Organize and file department paperwork.
Maintain technician time logs.
Answer internal and customer service calls.
Enter weekly payroll time cards.
Open and close work orders and accurately record story lines in each order.
Assist with invoicing and accounts receivable.
Run and monitor preventive maintenance throughout the month.
Prepare preventive maintenance tracking reports and audit completed work for weekly meetings.
Schedule preventive maintenance for technicians.
Assist with work in process by dispatching the appropriate technician to customers based on proximity and skill set.
Monitor and assign fleet service calls.
Monitor Fleetmatics to ensure technicians are on time at field accounts.
Prepare reports on completed preventive maintenance, overtime, non-productive clocking, first-start tracking, and tracker audits.
Assist technicians with finding technical data.
Incorporate Alta’s Guiding Principles into daily activities.
Perform other duties as assigned.