Dispatcher (nights)

UNITED PETROLEUM TRANSPORTS INC•Oklahoma City, OK

4d•Onsite

About The Position

The Dispatcher is responsible for dispatching loads to customers and supporting drivers in the safe, timely transit and delivery of fuel. The role plans trips around customer expectations and safety guidelines, coordinates with drivers and customer service, tracks loads in transit, assigns loads equitably, and monitors store inventories. The dispatcher also maintains required paperwork, helps drivers plan routes and loads, and supports compliance with legal hours-of-service requirements and ELD logs. The position is located in Oklahoma City, Oklahoma, and follows a night schedule from 6 p.m. to 6 a.m. The two-week schedule is: Week 1—work Monday and Tuesday, off Wednesday and Thursday, work Friday through Sunday; Week 2—off Monday and Tuesday, work Wednesday and Thursday, off Friday through Sunday. The dispatcher works with the CSC Manager, Assistant CSC Manager, Customer Service Representatives, drivers, and support staff, and carries out other duties assigned by the CSC Manager.

Requirements

High school education or equivalent.
One year of experience dispatching or working in customer service.
Excellent verbal and written communication skills.
Knowledge of DOT regulations and federal and state standards.
Ability to prioritize and manage multiple projects.
Self-starter with detail-oriented work habits.
Ability to maintain confidentiality.
Professional demeanor.
Good interpersonal skills and ability to work well with a wide range of individuals.
Dependability demonstrated through good attendance and adherence to timelines and schedules.
Basic computer skills, including Word and Excel.
Knowledge of basic company employment policies and procedures.

Responsibilities

Promote safety in all actions.
Control and complete paperwork as required.
Safely plan driver trips around load and customer expectations and safety guidelines.
Communicate company and customer requirements to drivers.
Relay issues to customer service that need to be communicated to customers.
Assist drivers with route planning and building loads.
Prioritize loads for timely delivery.
Track and trace current loads in transit and deliveries.
Assign loads to drivers in a fair and equitable manner.
Help drivers plan for the safe and timely transit of fuel and maintain legal hours-of-service requirements and ELD logs throughout trips.
Communicate with drivers during check-ins throughout pickup, transit, and delivery.
Monitor store inventories.
Maintain a friendly, professional manner when dealing with drivers, customer service, and support staff.
Communicate with the CSC Manager, Assistant CSC Manager, and Customer Service Representatives as required.
Comply with corporate policies and procedures and health and safety policies.
Carry out other duties assigned by the CSC Manager.