Dispatcher

Crown Staffing Solutions•Livonia, MI

About The Position

The Dispatcher coordinates daily delivery schedules and plans efficient driver routes to ensure customer orders are delivered on time. The role serves as a key communication point between drivers, branch personnel, and operations teams, handling schedule changes, last-minute delivery requests, and customer concerns. The Dispatcher works in a fast-paced transportation and logistics environment and helps keep operations running smoothly.

Requirements

High school diploma or GED equivalent.
Minimum of 2 years of transportation dispatch experience.
Working knowledge of DOT regulations, policies, and transportation practices.
Strong organizational, scheduling, and time-management skills.
Excellent verbal and written communication skills in English.
Basic computer skills and comfort working with dispatch systems.
Strong problem-solving skills and ability to adjust quickly to changing priorities.
Ability to manage multiple requests and meet time-sensitive delivery deadlines.
Strong customer service and interpersonal skills.
Dependable, detail-oriented, and able to work independently.

Nice To Haves

One or more years of previous truck driving experience.
Experience with computer-aided dispatch and route planning systems.
Familiarity with Microsoft Windows and other standard office applications.
Previous experience coordinating deliveries, pickups, or transportation operations.

Responsibilities

Receive and review delivery requests from branch personnel.
Plan, map, and coordinate daily driver routes to maximize efficiency and meet delivery deadlines.
Schedule deliveries and pickups based on customer needs, driver availability, and operational priorities.
Use computer-aided dispatch systems to communicate with drivers and coordinate route assignments.
Monitor routes throughout the day and make adjustments as needed.
Coordinate last-minute and unscheduled deliveries to accommodate changing customer requirements.
Respond to driver requests for assistance and help resolve delivery or routing issues.
Serve as a primary point of contact between drivers, branch staff, and operations personnel.
Communicate with drivers about schedules, route changes, and delivery updates.
Respond to customer concerns and assist with delivery and pickup issues.
Communicate inventory concerns, scheduling challenges, and operational issues to appropriate teams.
Provide professional and responsive customer service throughout the delivery process.
Maintain accurate dispatch records, reports, and required documentation.
Ensure dispatch activities follow applicable DOT regulations and company procedures.
Follow safety requirements related to equipment, material handling, and transportation.
Ensure compliance with applicable DOT, OSHA, and company safety guidelines.
Promote safe work practices and communicate potential safety concerns.
Perform other duties as assigned.