Dispatcher
About The Position
American Residential Services (ARS), the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, is seeking a highly organized Dispatcher to coordinate scheduling and support residential HVAC service technicians. The role helps ensure efficient dispatch, technician routing, and customer scheduling throughout the day. This is a fast-paced, in-office position supporting residential HVAC service operations. The dispatcher manages daily scheduling and dispatch operations, communicates with technicians and customers, and adjusts schedules to resolve routing issues. The position is full-time and year-round, with pay of $20–$22 per hour.
Requirements
- Prior experience in dispatch, scheduling, or call center environments.
- Experience coordinating field service teams; HVAC or home services experience is preferred.
- Proficiency in Microsoft Office and multi-line phone systems.
- Familiarity with local geography to support technician routing and service scheduling.
- Must report daily to the office; remote work is not available.
- Flexibility to work assigned shifts and weekend rotations as needed.
- Must pass a background check and drug screening.
Nice To Haves
- Experience coordinating HVAC or home services field teams.
Responsibilities
- Dispatch HVAC service technicians efficiently to meet customer appointment times.
- Manage incoming service requests and schedule heating and air conditioning service calls.
- Coordinate technician routing and job assignments to maximize efficiency.
- Monitor call flow through the HVAC service platform and dispatch system.
- Communicate with technicians and customers to provide updates on service appointments.
- Support field teams throughout the day by adjusting schedules and resolving routing issues.
- Maintain accurate service scheduling and help ensure technicians remain productive throughout the day.
Benefits
- Weekly pay via direct deposit.
- Paid training and onboarding.
- Insurance available after 31 days.
- Low-cost medical coverage, available for as little as $5 per week.
- Dental, vision, HSA, and FSA.
- 401(k) with company match.
- 13 days of PTO and 8 paid holidays.
- Company-paid life insurance.
- Clean office environment with a strong team culture.
- Career growth opportunities within a national service network.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
