Security Alarm Dispatcher- 8pm-4:30am- Training Included!

Interface Systems • Saint Louis, MO

2d • Onsite

About The Position

The Level 3 iSOC Coordinator provides advanced, real-time security and life safety monitoring for customer locations. The role includes verifying alarms, monitoring video, communicating directly with people at monitored sites through two-way audio and video systems, and intervening during incidents such as loitering, trespassing, or other security violations. Coordinators use sound judgment, clear communication, and de-escalation skills to address events and, when appropriate, contact customers or request emergency services.

The position builds on the responsibilities of the iSOC Coordinator’s Security and Life Safety levels, with increased responsibility for live interaction and incident resolution. Work takes place onsite in a security monitoring operations center equipped with video surveillance, two-way audio systems, alarm monitoring software, customized automation solutions, proprietary software integrations, and monitoring workstations. Training is provided.

The role requires availability for scheduled shifts between 8:00 p.m. and 4:30 a.m. Shifts may be 8 or 10 hours, with schedules based on labor demands. The operation runs 24 hours a day, 7 days a week, 365 days a year, so regular work schedules include weekends and holidays. Starting pay is $22.00 per hour, excluding applicable shift differentials. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm, positive, and professional demeanor in high-pressure or urgent situations.
• Ability to work a schedule that includes weekends and holidays.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts for customers during business opening or closing, or upon customer request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity or instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve or escalate security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including placing outgoing calls to verify alarms.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals by telephone of alarms or events according to customer-specific instructions.
• Dispatch and communicate alarm information clearly, accurately, and promptly to emergency personnel to support life safety.
• Provide basic alarm support, including arming, disarming, and assistance with resetting alarms or signals.
• Manage live audio interactions during alarm events or customer requests using two-way audio systems.
• Intervene in real-time incidents using two-way audio, communicating clearly and authoritatively.
• Address loitering, trespassing, and other security violations, using de-escalation and rapid decision-making as needed.
• Document interactions, ensure appropriate follow-up, and support incident resolution.
• Generate detailed reports on alarm responses and life safety interventions.
• Comply with the policies in the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation time.
• Ten days of paid sick time.
• Uncapped employee referral bonuses.
• Shift differentials for eligible evening, overnight, and weekend hours.
• Monthly performance bonus opportunity of up to $1,000 after 90 days of successful active employment, subject to metrics and eligibility criteria.
• Monthly attendance bonus opportunity for full-time employees of up to $250 per month after 90 days of successful active employment, subject to attendance eligibility criteria.
• $500 hiring bonus for newly hired St. Louis iSOC employees, paid in installments after 90 days and six months of employment, subject to active-employment requirements.
• Training is provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED