Security Alarm Dispatcher- 10pm-6:30am

Interface Systems•Saint Louis, MO

4d•Onsite

About The Position

As a Level 3 Interactive Security Operations Center (iSOC) Coordinator, you will manage real-time interactions and interventions during security events. The role builds on alarm verification and video monitoring responsibilities, adding live two-way audio communication with people at monitored sites to address security violations, deter breaches, and de-escalate potential threats. Coordinators make rapid decisions and communicate clearly with customers and emergency personnel in a fast-paced, technology-driven operations center. The position is on-site and requires availability for scheduled shifts between 10:00 p.m. and 6:30 a.m. Shifts may be 8 or 10 hours, with the number of days scheduled per week varying according to labor demands. The operations center runs 24/7, so employees must work weekends and holidays. Starting pay is $22.00 per hour, not including applicable shift differentials. Training is provided, and biweekly Day 1 orientation classes are available. A favorable pre-employment drug screening and background check are required. Benefits and additional compensation include full benefits from the first day of employment, three weeks of paid vacation, 10 days of paid sick time, uncapped employee referral bonuses, and eligibility for monthly performance and attendance bonuses after 90 days of successful active employment. Eligible newly hired St. Louis iSOC employees can receive a $500 hiring bonus in two installments, subject to remaining actively employed on each payout date.

Requirements

High school diploma or GED equivalent.
Excellent communication and interpersonal skills, with professionalism and care in all interactions.
Strong active-listening skills to understand customer needs and provide timely, accurate responses.
Working knowledge of Microsoft Office applications.
Ability to maintain a calm, positive, and professional demeanor in high-pressure situations.
Availability to work scheduled shifts between 10:00 p.m. and 6:30 a.m., including weekends and holidays.
Favorable results on a pre-employment drug screening and background check.

Nice To Haves

Two years of experience in customer service, a call center, dispatch, or security roles is preferred.

Responsibilities

Perform remote security checks and virtual tours of customer locations, looking for vulnerabilities, criminal activity, and unusual activity.
Conduct virtual security escorts for customers during business opening or closing, or upon customer request.
Communicate with customer locations using two-way audio and video surveillance technology.
Take appropriate action based on incident severity and customer instructions, including contacting customers or requesting police, fire, or medical services.
Answer inbound calls from customers, employees, and vendors to resolve or escalate security- and system-related inquiries.
Maintain accurate records and documentation in the system of record.
Monitor, verify, and respond to alarm signals, including calling to verify whether alarms are valid.
Use video verification to confirm security breaches or emergency incidents.
Notify designated individuals about alarms or events according to customer-specific instructions.
Provide life-safety support through clear, timely, and accurate alarm communication and dispatch to emergency personnel.
Provide basic alarm support, including arming, disarming, and helping reset alarms or signals.
Manage live audio interactions during alarm events or customer requests using two-way audio systems.
Intervene in real-time incidents through two-way audio, communicating clearly and authoritatively.
Address loitering, trespassing, and other security violations, using de-escalation and rapid decision-making as needed.
Document interactions and ensure appropriate follow-up and incident resolution.
Generate detailed reports on alarm responses and life-safety interventions.
Complete Interface learning courses that may be necessary when pursuing further certifications.
Comply with the policies in the Interface Employee Handbook and Employee Safety Manual.

Benefits

Full benefits starting on the first day of employment.
Three weeks of paid vacation time.
10 days of paid sick time.
Uncapped employee referral bonuses.
Shift differentials for evening, overnight, and weekend hours.
Eligibility for a monthly performance bonus of up to $1,000 after 90 days of successful active employment, subject to metrics and eligibility criteria.
Eligibility for a monthly attendance bonus of up to $250 for full-time employees after 90 days of successful active employment, subject to attendance eligibility criteria.
A $500 hiring bonus for eligible newly hired St. Louis iSOC employees, paid in two installments after 90 days and six months of employment, provided the employee is active on each payout date.
Training is provided.
Customer-focused, energetic, and engaging team work culture.