ATE Dispatcher

Crash Champions•Westmont, IL

About The Position

Automotive Technology Experts (ATE) provides vehicle diagnostic scanning and calibration services for customers in the collision industry. The Dispatcher coordinates incoming requests for ADAS calibration services and schedules field technicians based on availability, skills, and proximity, aiming to complete jobs within 24 hours or the same day when possible. The role communicates job details and updates to technicians, monitors work progress, responds to customer concerns, and maintains dispatch records. The Dispatcher also works with operations to improve scheduling efficiency and reviews dispatch performance for improvement opportunities.

Requirements

High school diploma or GED.
Prior experience as a dispatcher or in a relevant position.
Proficiency in Microsoft Office 365 and general computer skills, including experience with dispatching software or similar tools.
Excellent customer service skills.
Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers, technicians, and team members.
Strong problem-solving capabilities.
Ability to multitask, stay organized, and continually prioritize jobs or tasks.
Ability to hear on a telephone when others are speaking.
Ability to work and sit for long periods of time.

Nice To Haves

Knowledge of ADAS technology and calibration processes is desirable, but not required.
Willingness to learn and stay updated on industry advancements.
Bilingual in Spanish.

Responsibilities

Receive incoming requests for ADAS calibration services and gather relevant customer information.
Schedule jobs using technician availability, skills, and proximity, aiming for completion within 24 hours or the same day when possible.
Communicate assignments, necessary information, directions, and updates or changes to technicians.
Monitor ongoing calibration jobs and communicate regularly with technicians to support timely completion.
Respond to customer inquiries and concerns, provide customer service, and resolve issues.
Maintain accurate records in the dispatching system.
Collaborate with the operations team to optimize scheduling and adjust to changing demands.
Monitor dispatching performance, provide feedback, and identify areas for improvement.
Perform miscellaneous duties as assigned.