ATE Dispatcher

Crash Champions•Westmont, IL

4h•$22 - $26

About The Position

Automotive Technology Experts (ATE) provides vehicle diagnostic scanning and calibration services, helping ensure completed repairs are safe and vehicles operate as intended. Founded in 2019 to provide technological and electrical repair expertise to the collision industry, ATE employs technicians across the country and continues to grow. The ATE Dispatcher receives requests for ADAS calibration services and coordinates their timely completion. The role schedules jobs based on technician availability, skills, and proximity; communicates assignments and updates to technicians; tracks ongoing work; assists customers; maintains dispatch records; and works with operations to improve scheduling and dispatch performance.

Requirements

High school diploma or GED.
Prior experience as a dispatcher or in a relevant position.
Proficiency in Microsoft Office 365 and general computer skills, including experience with dispatching software or similar tools.
Excellent customer service skills.
Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers, technicians, and team members.
Strong problem-solving capabilities.
Ability to multitask and stay organized while continually prioritizing jobs or tasks.
Ability to hear on a telephone at times when others are speaking.
Ability to work and sit for long periods.

Nice To Haves

Knowledge of ADAS technology and calibration processes; this is desirable but not required.
Bilingual in Spanish.

Responsibilities

Receive incoming requests for ADAS calibration services and gather relevant information from customers.
Use field technician availability, skills, and proximity to customers to schedule jobs for completion within 24 hours, or the same day when possible.
Communicate assignments, necessary information, directions, updates, and changes to technicians.
Monitor ongoing calibration jobs and communicate regularly with technicians to support timely completion.
Handle customer inquiries and concerns by providing exceptional service and resolving issues.
Maintain accurate records in the dispatching system.
Collaborate with the operations team to optimize scheduling efficiency and adjust to changing demands.
Monitor and track dispatching performance, provide feedback, and identify areas for improvement.
Perform miscellaneous duties as assigned.