ATE Field Technician

Crash Champions•Phoenix, AZ

3d•Onsite

About The Position

The ATE Field Technician is a mobile, field-based role providing diagnostic, programming, and calibration services to Crash Champions locations. The technician travels daily to customer sites and is responsible for delivering safe, accurate service and excellent customer support. Service recommendations and documentation must be handled with integrity, and only services required by OEM standards should be performed. The role includes diagnostics, calibrations, programming, scanning, and wire or connector repair, along with test drives to verify system functionality. Technicians document and obtain approval for services in accordance with OEM guidelines and company policies, manage final billing before leaving each site, and meet productivity and quality goals. The position requires independent work in shop environments, daily local or regional travel in a company-provided vehicle, and rotating Saturday coverage based on market needs.

Requirements

2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including level 1–3 calibrations, programming, diagnostics, and wire or connector repair.
Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using factory and non-factory tools.
Skill in reading and interpreting OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear, professional verbal and written communication skills for explaining technical findings.
Technological proficiency with platforms such as Outlook, Teams, and Word.
Strong work ethic, sense of urgency, self-motivation, and a positive, professional representation of the ATE brand.
Willingness to continue learning, develop new skills, and grow within the role.
Comfort working independently in fast-paced shop environments.
Ability and willingness to travel daily to local or regional service locations using a company-provided vehicle.
Saturday availability on a rotating basis, typically every other Saturday from 9 AM to 12 PM or as scheduled, with flexibility to ensure market coverage.
Valid driver’s license and safe driving record.
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Responsibilities

Deliver fast and accurate ATE service support to internal and external customers.
Travel daily to assigned service locations in a company-provided vehicle.
Perform vehicle diagnostics, calibrations, programming, scanning, and wire or connector repair.
Ensure services, particularly calibrations, are documented, required by OEM guidelines, and approved before execution.
Conduct test drives to verify system functionality and successful repair outcomes.
Provide professional customer service, manage difficult situations transparently and urgently, communicate with shops and internal stakeholders, and escalate concerns when needed.
Participate in team meetings and assigned training sessions.
Care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
Stay current on ATE and OEM protocols through required training and Champions Connect updates.
Meet productivity and quality goals while traveling to service locations.
Manage documentation accurately and complete final billing before leaving each site, in accordance with MCP guidelines.
Work the assigned schedule, including Saturday coverage as required by market needs, and maintain flexible availability across assigned business days.
Perform additional duties as assigned.