ATE Field Technician

Crash Champions•Thomasville, GA

About The Position

The ATE Field Technician is a mobile, field-based role providing diagnostic, programming, and calibration services to Crash Champions locations. The position involves daily travel to customer sites and supports ATE’s standards for safety, accuracy, and customer service. Technicians are expected to make service recommendations and document work with integrity, performing only services required by OEM standards. The role includes diagnosing and servicing vehicle systems, performing calibrations and programming, conducting test drives, communicating with shops and internal stakeholders, and completing documentation and billing. Technicians also maintain company-issued tools, equipment, and vehicles, participate in training, and work assigned schedules that may include rotating Saturday coverage. Daily local or regional travel is required using a company-provided vehicle.

Requirements

2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including level 1–3 calibrations, programming, diagnostics, and wire or connector repair.
Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using factory and non-factory tools.
Skill in reading and interpreting OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear, professional verbal and written communication skills, including the ability to explain technical findings.
Technological proficiency with platforms such as Outlook, Teams, and Word.
Strong work ethic, urgency, self-motivation, and a positive, professional representation of the ATE brand.
Willingness to continue learning, develop new skills, and grow within the role.
Comfort working independently in fast-paced shop environments.
Willingness and ability to travel daily to local or regional service locations using a company-provided vehicle.
Availability to work a rotating Saturday schedule, typically every other Saturday from 9 AM to 12 PM or as scheduled, and flexible Saturday availability for market coverage.
Ability to work a flexible schedule, including Saturdays, to support business operations.
Valid driver’s license and safe driving record.
Ability to lift and carry up to 50 pounds and stand for extended periods in automotive shop environments.

Responsibilities

Deliver fast and accurate ATE service support to internal and external customers.
Travel daily to assigned service locations in a company-provided vehicle.
Perform vehicle diagnostics, calibrations, programming, scanning, and wire or connector repair.
Document services, particularly calibrations, and ensure they are required by OEM guidelines and approved before execution in accordance with company policies.
Conduct test drives to verify system functionality and confirm repair outcomes.
Manage difficult situations with transparency and urgency; communicate promptly and professionally with shops and internal stakeholders; escalate concerns when needed.
Participate in team meetings and training sessions as assigned.
Care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
Stay current on ATE and OEM protocols through required training and Champions Connect updates.
Meet productivity and quality goals while traveling to service locations.
Accurately manage documentation and complete final billing before leaving the site, according to MCP guidelines.
Work the assigned schedule, including Saturday coverage as required by market needs, and maintain flexible availability across assigned business days.
Perform additional duties as assigned.