ATE Field Technician

Automotive Technology Experts•Charleston, SC

8d•$25 - $40•Onsite

About The Position

The ATE Field Technician is a mobile, field-based role that delivers vehicle diagnostic, programming, and calibration services to Crash Champions locations. The technician travels daily to customer sites and is responsible for providing safe, accurate services and professional customer support. Service recommendations and documentation must be handled with integrity, and only services required by OEM standards should be performed. The role includes diagnosing and servicing vehicle systems, performing calibrations and programming, verifying repairs, maintaining tools and a company-provided vehicle, and meeting documentation, billing, productivity, and quality requirements. The technician participates in required training and team meetings, stays current on ATE and OEM protocols, and works an assigned schedule that may include rotating Saturday coverage based on market needs.

Requirements

2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including level 1–3 calibrations, programming, diagnostics, and wire or connector repair.
Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using factory and non-factory tools.
Skill in reading and interpreting OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear, professional verbal and written communication skills to explain technical findings.
Proficiency with technology platforms such as Outlook, Teams, and Word.
Strong work ethic, urgency, self-motivation, and a positive, professional representation of the ATE brand.
Willingness to continue learning, develop new skills, and grow within the role.
Comfort working independently in fast-paced shop environments.
Ability and willingness to travel daily to local or regional service locations using a company-provided vehicle.
Availability for rotating Saturday coverage, typically every other Saturday from 9 AM to 12 PM or as scheduled, and flexible Saturday scheduling to support market coverage.
Valid driver's license and safe driving record.
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Responsibilities

Deliver fast and accurate ATE service support to internal and external customers.
Travel daily to assigned service locations in a company-provided vehicle.
Perform vehicle diagnostics, calibrations, programming, scanning, and wire or connector repairs.
Ensure services, particularly calibrations, are documented, required by OEM guidelines, and approved before execution in accordance with company policies.
Conduct test drives to verify system functionality and successful repair outcomes.
Provide professional customer service, communicate promptly with shops and internal stakeholders, handle difficult situations transparently and urgently, and escalate concerns when needed.
Participate in team meetings and training sessions as assigned.
Care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
Stay current on ATE and OEM protocols through required training and Champions Connect updates.
Meet productivity and quality goals while traveling to service locations.
Manage documentation accurately and complete final billing before leaving the site, per MCP guidelines.
Work the assigned schedule, including Saturday coverage as required by market needs, and maintain flexible availability across assigned business days.
Perform additional duties as assigned.