ATE Field Technician

Crash Champions•Antioch, TN

6d•$25 - $40

About The Position

The ATE Field Technician is a mobile, field-based role providing diagnostic, programming, and calibration services to Crash Champions locations. The position involves daily travel to customer sites and supports ATE’s standards for safety, accuracy, and customer service. Technicians are expected to make service recommendations and document work with integrity, performing only services required by OEM standards. Automotive Technology Experts (ATE) provides vehicle diagnostic scanning and calibration services and was founded in 2019 to bring technological and electrical repair expertise to the collision industry. The company employs technicians across the country and emphasizes continued training, customer care, team goals, and career advancement.

Requirements

2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
Strong working knowledge of ADAS and electrical services, including level 1–3 calibrations, programming, diagnostics, and wire or connector repair.
Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
Ability to perform and interpret vehicle health scans using factory and non-factory tools.
Skill in reading and interpreting OEM and aftermarket service information and wiring schematics.
Ability to program vehicle modules using factory or approved non-factory software.
Clear, professional verbal and written communication skills for explaining technical findings.
Technological proficiency with platforms such as Outlook, Teams, and Word.
Strong work ethic, sense of urgency, self-motivation, and ability to represent the ATE brand professionally.
Willingness to keep learning, develop new skills, and grow within the role.
Ability to work independently in fast-paced shop environments.
Willingness and ability to travel daily to local or regional service locations in a company-provided vehicle.
Saturday availability on a rotating basis, typically every other Saturday from 9 AM to 12 PM or as scheduled, with flexibility to support market coverage.
Valid driver’s license and safe driving record.
Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Responsibilities

Deliver fast and accurate ATE service support to internal and external customers.
Travel daily to assigned service locations in a company-provided vehicle.
Perform vehicle diagnostics, calibrations, programming, scanning, and wire or connector repairs.
Ensure services, particularly calibrations, are clearly documented, required by OEM guidelines, and approved before execution in accordance with company policies.
Conduct test drives to verify system functionality and successful repair outcomes.
Provide excellent customer service by managing difficult situations transparently and urgently, communicating promptly and professionally with shops and internal stakeholders, and escalating concerns when needed.
Participate in assigned team meetings and training sessions.
Properly care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
Stay current on ATE and OEM protocols through required training and Champions Connect updates.
Meet productivity and quality goals while traveling daily to service locations.
Manage documentation accurately and complete final billing before leaving the site, in accordance with MCP guidelines.
Work the assigned schedule, including Saturday coverage as required by market needs, and maintain flexible availability across assigned business days.
Perform additional duties as assigned.