Dispatcher

Cameron County•Olmito, TX

About The Position

The Dispatcher performs complex emergency communications support for the Sheriff's department. The role receives calls on regular telephone lines and 911 emergency lines, gathers information from callers, enters and verifies data in automated systems, and relays information. The Dispatcher assigns deputy sheriffs to calls and ensures appropriate backup is provided, conducts checks through NCIC and/or TCIC tele-type networks, records call and dispatch details, and provides clerical and administrative support. The position may also prepare documents, compile data, and produce routine reports.

Requirements

High school diploma or GED, or an equivalent combination of education, training, and experience providing the requisite knowledge, skills, and abilities.
Texas Commission on Law Enforcement Officers for Telecommunicators (TCOLE) certification.

Responsibilities

Answer telephone calls, take messages, draft correspondence and memoranda for the supervisor's signature or response, and transmit information to county departments as needed.
Receive calls on regular telephone lines and 911 emergency lines; question callers to determine their locations, the nature of their problems, and the response needed.
Assign deputy sheriffs to calls and ensure responding deputies have appropriate backup based on the nature of each call.
Notify the Sheriff, Chief Deputy, Captain, and relevant Lieutenants, including those in CID and Patrol.
Use NCIC and/or TCIC tele-type networking to check for stolen items, wanted persons, and related information.
Record details of calls, dispatches, and messages.
Assemble, organize, and tabulate statistical data and prepare routine statistical reports and charts as needed.
Prepare department documents requiring knowledge of department policies, programs, and procedures, including researching, compiling, analyzing, retrieving, or summarizing data.
Perform other related duties as required.