Dispatch I (Mon - Fri 11am-7pm)

On Time Trucking•Farmingdale, NY

About The Position

On Time Trucking, Inc. is seeking a motivated, detail-oriented Entry-Level Dispatcher to coordinate LTL shipments, support drivers, and maintain strong communication with internal teams and customers. The role focuses on coordinating deliveries and pickups across New York City and Long Island, with particular importance placed on local route knowledge and the ability to optimize routes for efficiency and timely delivery. The dispatcher tracks daily shipments, manages driver schedules, monitors and adjusts routes, and maintains accurate dispatch records. The role also involves providing proactive updates, ensuring compliance with DOT regulations, Hours of Service, and company policies, and collaborating with safety and operations teams. The schedule is Monday through Friday, 11 a.m. to 7 p.m., with flexibility if required. Salary is $28.00 per hour.

Requirements

High school diploma or equivalent.
Strong communication, organizational, and multitasking skills.
In-depth knowledge of Long Island and the five boroughs of NYC.
Proficiency in Microsoft Office and Excel.
Excellent problem-solving abilities and attention to detail.
Customer- and quality-focused approach.
Excellent time management and communication skills.
High sense of accuracy.
Assertiveness and ability to meet high-volume demand.
Ability to collaborate with all necessary parties to achieve goals.
Flexibility to adapt to changing priorities and unexpected setbacks.
Willingness to work a flexible schedule if required.

Nice To Haves

Post-secondary education in logistics or transportation.
Basic knowledge of LTL transportation and DOT regulations.
Experience with dispatch management systems.
Experience creating delivery routes.
Understanding of LEAN and 6S principles.

Responsibilities

Track daily LTL deliveries and pickups across NYC and Long Island, ensuring optimal timing, cost, and efficiency.
Manage multiple driver schedules while adhering to customer time windows and delivery requirements.
Adjust routes in real time in response to traffic, delays, weather, or last-minute route changes.
Work with dispatchers, drivers, and warehouse staff to ensure smooth load-outs and timely communication.
Use local knowledge of NYC’s five boroughs and Long Island, including bridge and tunnel constraints and residential and commercial zones.
Use routing and dispatch systems, including TMS, ELDs, and GPS software, to create and monitor routes.
Maintain accurate records of routes, mileage, delivery and pickup times, and delays or issues.
Provide proactive updates to customers and internal stakeholders.
Ensure routing complies with DOT regulations, Hours of Service, and company policies.
Analyze route performance data and make continuous improvements to efficiency and cost control.
Collaborate with safety and operations teams to maintain performance and compliance standards.
Contribute to strategic planning for peak periods, holidays, and seasonal demand shifts.
Perform other duties as assigned.
Adhere to all OTT Safety, Quality, ISO, and HR policies and standards.