Security Officer (Mon - Fri, 7pm- 12am)

Comstock•Arlington, VA

About The Position

The Security Officer supports the daily management and operation of several parking facilities, ensuring operations meet company policies, client expectations, and customer-service standards. The role helps manage hourly staff performance and facility staffing, oversees day-to-day facility activities, and supports the safety and security of guests and employees. A Virginia security officer certification and a valid driver's license are required. The listed schedule is Monday through Friday, 7 p.m. to midnight; flexibility to work after hours and weekends as needed is also required. The position includes operational, administrative, customer-service, and incident-response duties. The Security Officer may train new officers, assist front-line associates during absences, meet with client contacts as needed, and perform other duties as assigned. The Virginia compensation range is $18 to $18.50 per hour, with possible eligibility for a discretionary annual incentive program. The role requires standing and walking for extended periods, using stairs, performing various bending and reaching movements, and pushing, pulling, or lifting up to 50 pounds. Work may take place indoors or outdoors, in variable temperatures and noise levels, and around fumes, hazards, dust, mites, chemicals, or biohazards.

Requirements

High school diploma.
State of Virginia certification as a security officer.
At least one year of experience in a customer-service-related field.
Valid driver's license without major violations.
Flexibility to work after hours and weekends as needed.
Outgoing personality and ability to relate to diverse groups and build and maintain strong relationships.
Strong sense of urgency.
Strong problem-solving, time-management, and communication skills.
Credibility, trustworthiness, and a high degree of integrity.
Ability to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and ability to support growth and innovation.
Customer-focused and results-oriented approach.
Desire to continuously learn and develop.
Exceptional oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize tasks with attention to detail in a fast-paced environment.
Self-directed and able to work independently with minimal supervision.
Ability to stand for long periods; walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and reach; and push, pull, or lift up to 50 pounds.
Ability to perform continuous repetitive motions and work in variable temperatures and noise levels, indoors or outdoors, and around fumes, hazards, dust, mite hazards, chemicals, and biohazards.

Responsibilities

Maintain appropriate staffing levels through scheduling and management of on-call employees to meet customer-service and operating standards.
Collect deposits, report consolidated daily revenue, and review cashier reports for accuracy and completeness.
Oversee daily activities associated with opening, managing, and closing the facility.
Ensure officers complete required paperwork, including daily activity, maintenance, and incident reports.
Ensure the facility follows company policies for revenue control, equipment maintenance, signage, and internal audit scores.
Support guest and employee safety by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
Fill in for front-line associates during absences when requested.
Meet with the property’s client contact as needed.
Oversee the contract parker program, including customer registration, timely accounts-receivable billing and collection, and responses to corporate account requests and concerns.
Report incidents to ParkX Management in a timely manner by phone and through Track Tik Report.
Document incident forms and conduct incident investigations as directed by the Senior Operations Manager and/or Corporate Office.
Resolve customer concerns escalated by front-line associates.
Train new officers on Track Tik, Barnacle, and patrol rounds.
Perform other duties as assigned.