Parking Technician Mon-Fri 4pm-12am

Comstock•Reston, VA

12h•$18 - $21

About The Position

The Parking Technician assists the team with operating a complex parking site that may include multiple employees and may be manned or unmanned, automated or manual. The role supports daily facility operations, customer service, parking equipment and systems, revenue control, contract parker accounts, safety, and site maintenance. The listed schedule is Monday through Friday, 4 p.m. to midnight; weekend availability is also required.

Requirements

High school degree.
Ability to work weekends.
Basic math skills.
Ability to read and comprehend verbal instructions and written correspondence.
Effective verbal and written communication skills.
Valid driver's license and ability to safely drive a standard or automatic transmission vehicle.
Professional and friendly demeanor when working with employees and parking customers.
Ability to resolve customer concerns professionally and courteously.
Trustworthiness, credibility, and a high degree of integrity.
Ability to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and willingness to support growth and innovation.
Customer-focused and results-oriented approach.
Willingness to continuously learn and develop.
Strong oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize with strong attention to detail in a fast-paced environment.
Self-directed and able to work independently with minimal supervision.

Nice To Haves

One to two years of experience in a service or related industry, including at least three months in a parking setting.

Responsibilities

Accurately process exception transactions, such as lost-ticket and grace-period transactions, according to company policy and complete applicable forms.
Use Microsoft Office, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance.
Maintain current knowledge of automated parking equipment, software integrations, and access control systems.
Troubleshoot equipment and system errors and coordinate with technical support when needed.
Provide high-quality customer service, resolve issues, support accounts, and follow brand service standards.
Manage the contract parker program, including customer onboarding and registration, billing accuracy, collections, and corporate account communications.
Respond to escalated customer concerns and document resolution outcomes.
Maintain a friendly, helpful, and courteous demeanor with customers and employees; follow uniform and greeting standards, answer questions, resolve issues, and thank customers upon exit.
Ensure the site is properly maintained and safety procedures are followed.
Identify maintenance or repair needs and forward them to the Property Manager.
Complete daily facility activity reports and accident reports; document incident forms and conduct investigations as directed by the Property Manager or Corporate Office.
Report to work on time and notify management of situations requiring attention.
Oversee day-to-day facility opening, management, and closing activities.
Ensure facility operations comply with company policy, including revenue control, equipment maintenance, signage accuracy, and internal audit standards.
Review maintenance checklists and conduct periodic safety audits as directed by the company's Safety Manual to support guest and employee safety and security.
Complete small cleaning or maintenance tasks according to company checklists.
Fill in for front-line associates during absences.
Perform other duties as assigned.