Security Officer (Mon - Fri, 7pm- 12am)

Comstock•Arlington, VA

1d•$18 - $19•Onsite

About The Position

The Security Officer supports the daily operation, safety, and security of parking facilities in accordance with company policies and client expectations. The role includes maintaining staffing and customer service standards, overseeing facility activities, ensuring accurate reporting and revenue controls, and responding to incidents and escalated customer concerns. The position requires a Virginia security officer certification and a valid driver’s license. The listed schedule is Monday through Friday, 7 p.m. to 12 a.m.; flexibility to work after hours and weekends may be needed.

Requirements

High school diploma.
Virginia state-certified security officer.
At least one year of experience in a customer-service-related field.
Valid driver’s license without major violations.
Flexibility to work after hours and weekends as needed.
Outgoing personality and ability to relate to diverse groups and build and maintain strong relationships.
Strong sense of urgency, problem-solving, time-management, and communication skills.
Credibility, trustworthiness, and a high degree of integrity.
Ability to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and willingness to support growth and innovation.
Customer-focused and results-oriented approach.
Desire to continuously learn and develop.
Exceptional oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize with attention to detail in a fast-paced environment.
Self-directed and able to work independently with minimal supervision.
Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
Ability to push, pull, or lift up to 50 pounds.
Ability to perform continuous repetitive motions.
Ability to work under variable temperatures, including extreme heat or cold; variable noise levels; indoors and outdoors; and around fumes, hazards, dust, mite hazards, chemicals, and bio-hazards.

Responsibilities

Maintain appropriate staffing levels through scheduling and managing on-call employees.
Collect deposits, report consolidated daily revenue, and review cashier reports for accuracy and completeness.
Oversee daily activities related to opening, managing, and closing the facility.
Ensure officers complete required daily activity, maintenance, and incident reports.
Ensure compliance with company policy, including revenue control, equipment maintenance, signage, and internal audit standards.
Support facility safety and security by reviewing maintenance checklists and conducting safety audits as directed by the company’s Safety Manual.
Fill in for front-line associates during absences when requested.
Meet with the property’s client contact as needed.
Oversee the contract parker program, including customer registration, timely accounts-receivable billing and collection, and responses to corporate account requests and concerns.
Report incidents to ParkX Management in a timely manner by phone and through Track Tik Report.
Document incident forms and conduct incident investigations as directed by the Senior Operations Manager and/or Corporate Office.
Resolve customer concerns escalated by front-line associates.
Train new officers on Track Tik, Barnacle, and patrol rounds.
Perform other duties as assigned.