Parking Technician Mon-Fri 4pm-12am

Comstock•Reston, VA

About The Position

The ParkX Remote Management Center Attendant assists with operations at complex parking sites that may be staffed or unstaffed, automated or manual. The role supports daily facility operations, customer service, parking transactions, contract parker accounts, equipment troubleshooting, safety, maintenance, and reporting. The schedule listed is Monday through Friday, 4 p.m. to midnight, and weekend availability is required.

Requirements

High school degree required.
One to two years of experience in a service or related industry preferred, including at least three months in a parking setting.
Ability to work weekends.
Ability to perform basic math calculations.
Ability to read and comprehend verbal instructions and written correspondence.
Effective verbal and written communication skills.
Valid driver's license and ability to safely drive a standard or automatic transmission vehicle.
Professional and friendly demeanor when working with employees and parking customers.
Ability to resolve customer concerns professionally and courteously.
Credibility, trustworthiness, and a high degree of integrity.
Ability to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and ability to support growth and innovation.
Customer-focused and results-oriented approach.
Willingness to continuously learn and develop.
Strong oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize with attention to detail in a fast-paced environment.
Self-directed, able to work independently with minimal supervision.

Nice To Haves

One to two years of service or related industry experience, including at least three months in a parking setting.

Responsibilities

Process exception transactions, such as lost-ticket and grace-period transactions, according to company policy and complete applicable forms.
Use Microsoft Office, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance.
Maintain knowledge of automated parking equipment, software integrations, and access control systems.
Troubleshoot equipment and system errors and coordinate with technical support when needed.
Provide customer service, resolve issues, support accounts, and follow brand service standards.
Manage the contract parker program, including customer onboarding and registration, billing accuracy, collections, and corporate account communications.
Respond to escalated customer concerns and document resolution outcomes.
Maintain a courteous and helpful demeanor and follow company service standards, including uniform appearance, greeting customers, answering questions, resolving issues, and thanking customers.
Ensure the site is properly maintained and safety procedures are followed.
Identify maintenance or repair needs and communicate them to the Property Manager.
Complete daily facility activity reports and accident reports.
Report to work on time and notify management of situations requiring attention.
Oversee day-to-day facility opening, management, and closing activities.
Ensure facility operations comply with company policy, including revenue control, equipment maintenance, signage accuracy, and internal audit standards.
Support facility safety and security by reviewing maintenance checklists and conducting safety audits as directed by the company’s Safety Manual.
Document incident forms and conduct incident investigations as directed by the Property Manager or Corporate Office.
Complete small cleaning or maintenance tasks according to company maintenance checklists.
Fill in for front-line associates during their absences.
Perform other duties as assigned.