Dispatch I (Mon - Fri 11am-7pm)

RK Logistics Group, Inc•East Farmingdale, NY

About The Position

On Time Trucking, Inc. is seeking a motivated, detail-oriented entry-level Dispatcher to coordinate LTL shipments efficiently and on time. The role supports drivers and maintains communication with internal teams and customers. It requires in-depth local knowledge of Long Island and New York City's five boroughs; the ability to optimize routes for efficiency and timely deliveries is a plus. The dispatcher tracks deliveries and pickups, manages driver schedules, responds to changing conditions, and uses routing and dispatch systems to create and monitor routes. The role also includes maintaining accurate records, providing proactive updates, ensuring compliance with DOT regulations and company policies, reviewing performance data, and collaborating with safety and operations teams. The stated schedule is Monday through Friday, 11 a.m. to 7 p.m.

Requirements

High school diploma or equivalent.
Strong communication, organizational, and multitasking skills.
In-depth knowledge of Long Island and NYC's five boroughs.
Proficiency in Microsoft Office and Excel.
Excellent problem-solving abilities and attention to detail.
Customer- and quality-focused approach.
Excellent time management and communication skills.
High sense of accuracy and ability to meet high-volume demand.
Ability to collaborate with relevant parties to achieve goals.
Flexibility to adapt to changing priorities and unexpected setbacks.
Willingness to work a flexible schedule if required.

Nice To Haves

Post-secondary education in logistics or transportation.
Basic knowledge of LTL transportation and DOT regulations.
Experience with dispatch management systems.
Experience creating delivery routes.
Understanding of LEAN and 6S principles.
Ability to optimize routes for efficiency and timely deliveries.

Responsibilities

Track daily LTL deliveries and pickups across NYC and Long Island, ensuring optimal timing, cost, and efficiency.
Manage multiple driver schedules while adhering to customer time windows and delivery requirements.
Adjust routes in real time in response to traffic, delays, weather, or last-minute route changes.
Work with dispatchers, drivers, and warehouse staff to support smooth load-outs and timely communication.
Apply local knowledge of NYC's five boroughs and Long Island, including bridge and tunnel constraints and residential and commercial zones.
Use routing and dispatch systems, including TMS, ELDs, and GPS software, to create and monitor routes.
Maintain accurate records of routes, mileage, delivery and pickup times, and delays or issues.
Provide proactive updates to customers and internal stakeholders.
Ensure routing complies with DOT regulations, Hours of Service, and company policies.
Analyze route performance data and make continuous improvements to efficiency and cost control.
Collaborate with safety and operations teams to maintain performance and compliance standards.
Contribute to planning for peak periods, holidays, and seasonal demand shifts.
Perform other duties as assigned.
Adhere to all OTT Safety, Quality, ISO, and HR policies and standards.