Cog Railway - Train Dispatcher

The Broadmoor•Colorado Springs, CO

About The Position

The Train Dispatcher directs, coordinates, and monitors railroad traffic to support safe, efficient, and timely operations of The Broadmoor Manitou & Pikes Peak Cog Railway. As the central point of communication for rail operations, the dispatcher oversees train movements, maintains accurate operational records, and coordinates with engineers, conductors, and other departments. The role calls for attention to detail, sound judgment, and clear communication under pressure, with safety for guests, employees, and railway operations as the priority. The dispatcher uses dispatching systems, radio communications, and computerized tracking tools to maintain awareness of train activity; coordinates schedules, train meets, departures, arrivals, and track usage; and adapts operations to delays, weather, emergencies, and other changing conditions. The role also includes maintaining logs and reports, supporting incident investigations, sharing updates with internal departments, and assisting with passenger flow during busy periods and special events. Dispatchers are expected to follow railroad rules and company procedures, collaborate professionally across departments, and uphold The Broadmoor’s standards for safety, operational excellence, and guest service. The position requires at least a high school diploma or GED, a valid driver’s license, the ability to use Microsoft Office, and the ability to lift, pull, or push up to 50 pounds with assistance and proper safety practices. A flexible schedule, including weekends and holidays as required by the events calendar, is needed. Prior experience in a similar role is highly preferred; equivalent relevant education and professional background may be considered.

Requirements

High school diploma or GED equivalent.
Valid driver’s license; employees operating Broadmoor vehicles must be at least 18 years old.
Ability to use Microsoft Office tools for documentation and email communication.
Excellent communication, negotiation, and conflict-resolution skills.
Ability to work in a fast-paced environment and collaborate positively with colleagues.
Ability to lift, pull, or push up to 50 pounds with assistance and proper safety practices.
Flexible schedule, including weekends and holidays as required by the calendar of events.

Nice To Haves

Previous experience in a similar role is highly preferred; an equivalent combination of relevant education and professional background will be considered.

Responsibilities

Direct, coordinate, and monitor train movements to support safe and efficient railway operations.
Maintain ongoing communication with train engineers and conductors about train locations, track conditions, schedules, and operating instructions.
Follow operating schedules while responding flexibly to delays, weather, operational challenges, and emergencies.
Monitor rail traffic using dispatching systems, radio communications, and computerized tracking tools.
Maintain accurate computerized records, logs, and reports of train movements, events, delays, incidents, and communications.
Coordinate train meets, departures, arrivals, and track usage.
Respond to emergencies, service disruptions, equipment failures, and changing operating conditions.
Enforce railroad operating rules, safety regulations, and company policies.
Communicate operating updates and service information to internal departments.
Build effective working relationships with Retail, Parking, Ticket Office, Highway Operations, Aramark, Maintenance, and Guest Services.
Help coordinate passenger flow and operating logistics during peak periods, special events, and high-volume visitation days.
Monitor weather and environmental conditions that may affect rail operations and make appropriate adjustments.
Assist with incident investigations and prepare reports about operating irregularities, delays, safety concerns, and service interruptions.
Make time-sensitive operating decisions while maintaining a professional, calm, and decisive demeanor.
Comply with The Broadmoor’s guidelines, operating procedures, safety policies, and institutional standards.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform additional duties and responsibilities as assigned.