Cog Railway - Ticket Agent (Seasonal)
About The Position
As a Cog Railway Ticket Agent, you will serve as a frontline ambassador for the historic railway, assisting guests with ticket purchases and reservations for their mountain adventure. You will support customers in person, by phone, and online by answering questions, providing travel recommendations, processing bookings, and delivering exceptional guest service to ensure a seamless and memorable experience. This is a seasonal role requiring a flexible schedule, including weekends, holidays, and peak tourist seasons as needed. The position involves maintaining the ticket office and boarding area, coordinating with operations and guest services, and complying with The Broadmoor’s guidelines, operational procedures, safety policies, and hospitality standards.
Requirements
- Minimum of a high school diploma or GED equivalent.
- Ability to manage high-volume walk-ups, phone lines, and digital reservation queues simultaneously.
- Strong verbal and written communication skills for phone, email, and face-to-face guest interactions.
- Ability to work collaboratively as a motivated team player.
- Excellent negotiation and conflict-resolution skills, and ability to work in a fast-paced environment.
- Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
- Flexible schedule, including weekends and holidays, and availability during peak tourist seasons as required.
Nice To Haves
- Previous experience in hospitality or administration is highly preferred; an equivalent combination of relevant education and professional background will be considered.
Responsibilities
- Assist guests in person, by phone, and online with booking Cog Railway tickets and excursion packages.
- Answer questions about schedules, ticket options, and travel itineraries, and provide personalized recommendations.
- Process individual and group ticket sales and accurately handle cash, credit card, and other payment transactions.
- Use reservation systems such as RocketRez to create, modify, and confirm guest bookings.
- Direct passengers to boarding locations and scan tickets during boarding.
- Deliver guest service reflecting Forbes Five-Star and AAA Five Diamond hospitality standards.
- Resolve guest concerns professionally and efficiently.
- Maintain a clean, organized, and welcoming ticket office, window area, and surrounding public spaces.
- Collaborate with operations and guest services teams to support smooth daily operations and accurate guest communications.
- Comply with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards.
- Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
- Perform additional duties as required or assigned.
Benefits
- Comprehensive health and dental insurance.
- 401(k) retirement plan.
- Exclusive local discounts.
- Hands-on development and training.
- Professional growth and mentorship from industry experts.
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What This Job Offers
Education Level
High school or GED
